Customer Experience Manager
Customer Experience Manager
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Job Description
Build Something Extraordinary
Are you ready to lead customer success at one of the most exciting moments in a companys growth At Track24 and through AtasNXT were transforming how organisations fulfil their duty of care. As our Customer Experience Manager youll own the complete customer journey during a pivotal scaling phase combining strategic vision with hands-on impact.
Why This Role is Different
Build Dont Just Manage: Shape our customer success function from its foundations - designing scalable processes driving team culture and creating frameworks for rapid expansion. Youll architect the future not maintain the status quo.
Strategic Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day solve complex challenges the next. Youll have real variety and genuine impact.
Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spotestablished enough to have momentum early enough for you to make your mark.
What Youll Do
Build and mentor a high-performing team establishing the processes and culture that will define our customer success function
Personally manage strategic customer relationships conducting business reviews and identifying expansion opportunities
Own the complete renewal cyclefrom planning through negotiation to completiontargeting 95% renewal rates
Develop relationships with key technology and channel partners creating joint initiatives that amplify customer success
Champion AI transformation initiatives implementing health scoring systems and digitising onboarding processes
Translate customer insights into actionable strategies that shape our product roadmap
Requirements
What You Bring
Experience:
- Experience in customer success or account management within B2B SaaS/technology with experience leading teams.
- Track record managing portfolios worth 500K ARR in scaling environments.
Skills: Youre equally comfortable presenting to executives and mentoring team members. You see patterns in data build genuine customer relationships and thrive in the controlled chaos of growth. Youre resilient strategic and energised by solving complex problems.
Education: Bachelors degree in Business Marketing or related field required.
Benefits
Whats In It For You
Financial: Competitive base salary commission comprehensive travel expenses
Impact: Your fingerprints on everything we build at a critical inflection point
Variety: Travel to customer and partner sites (up to 25%)including international destinations
Autonomy: Own your domain with the resources and trust to execute your vision
Growth: Be part of an AI transformation journey
Ready to Make Your Mark
If youre excited by building something meaningful and creating customer experiences that set the standard we want to hear from you. This isnt just another customer success role - its an opportunity to define what exceptional looks like.
Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.
Please note: We are not accepting applications via recruitment agencies for this role.
Required Skills:
What You Bring Experience: Experience in customer success or account management within B2B SaaS/technology with experience leading teams. Track record managing portfolios worth 500K ARR in scaling environments. Skills: Youre equally comfortable presenting to executives and mentoring team members. You see patterns in data build genuine customer relationships and thrive in the controlled chaos of growth. Youre resilient strategic and energised by solving complex problems. Education: Bachelors degree in Business Marketing or related field required.
Employment Type
Full Time
