B2B Sales & Customer Service Representative
B2B Sales & Customer Service Representative
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2years
USD 4 - 4
1 Vacancy
Job Description
This is a remote position.
Schedule: Monday to Friday 8:00 AM 5:00 PM CST (1-hour unpaid break)
Our client is seeking a motivated and results-driven B2B Sales and Customer Service Representative to manage inbound lead conversion client servicing and booking coordination. The ideal candidate is confident on the phone skilled in consultative sales and driven to maximize earnings through a performance-based commission structure.
This role involves handling a high volume of inbound calls from Facebook and Google Ads leads as well as existing clients. The busy season runs from October through December with steady activity from March through November. Youll work directly with the business owner and have full access to company systems and tools to ensure success.
Scope
Primary focus on inbound lead conversion and sales (majority of role)
Secondary focus on client service and administrative booking tasks
Performance-based commission structure with additional earning potential per job booked
Seasonal workload with sustained activity throughout most of the year
Direct collaboration and reporting to the business owner
Responsibilities
Answer inbound calls from new leads generated through Facebook Google Ads and text message campaigns
Convert leads into quotes and book carpet cleaning jobs using consultative sales techniques
Handle calls from existing clients for scheduling and service inquiries
Recommend service packages based on client needs and preferences
Apply assumptive closing techniques and sales psychology to secure bookings
Provide professional customer service including handling objections and complaints
Conduct outreach to past clients during downtime to drive repeat business
Manage administrative tasks related to job booking and scheduling
Follow up on leads and maintain long-term customer relationships to encourage retention
Requirements
Proven sales experience with a strong track record in lead conversion and deal closing
Experience in inbound and outbound sales (B2B or cleaning industry preferred)
Excellent conversational and persuasive communication skills
Knowledge of sales psychology and assumptive closing techniques
Professional phone manner with clear communication and minimal accent
Strong customer service skills for handling escalations effectively
Self-motivated persistent and resilient under pressure
Commission-driven mindset with a passion for achieving and exceeding goals
Experience using CRM systems and phone software is a plus
Independent Contractor Perks
HMO coverage available in eligible locations
Permanent work-from-home setup
Immediate hiring
Incentives and commission opportunities
Required Skills:
Proven sales experience with a strong track record in lead conversion and deal closing Experience in inbound and outbound sales (B2B or cleaning industry preferred) Excellent conversational and persuasive communication skills Knowledge of sales psychology and assumptive closing techniques Professional phone manner with clear communication and minimal accent Strong customer service skills for handling escalations effectively Self-motivated persistent and resilient under pressure Commission-driven mindset with a passion for achieving and exceeding goals Experience using CRM systems and phone software is a plus
Required Education:
N/A
Employment Type
Full Time
