Guest Services Coordinator
Guest Services Coordinator
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Job Description
The Guest Services Center (GSC) Coordinator is responsible for ensuring the efficient operation of the Guest Services Center which includes assisting part-time ticket representatives in the absence of a manager. This role is key to maintaining a high level of customer service for all DSO constituencies by managing communication channels such as phone customer service email walk-up counter sales and supporting off-site location coordination. The GSC Coordinator is expected to be flexible with their schedule working weekends as necessary to support concert events and other activities with hours varying based on event schedules. The position also involves responding to voicemail messages received during non-business hours. Additionally the GSC Coordinator manages daily ticket printing mailing and brochure request fulfillment and is responsible for maintaining inventory of all ticket-related materials including ticket stock will call envelopes and gift cards. This position also requires maintaining a clean organized and efficient workspace in both the department office and storage areas. The GSC Coordinator plays an important role in reporting following up on and presenting issues that impact patron service with a particular focus on website feedback and collaborates closely with GSC Management and IT to resolve any issues.
Duties:
- Coordinate the efficient operation of phone email and counter transactions.
- Collaborate closely with the Guest Services Manager to ensure timely and accurate processing of all ticket orders and customer interactions.
- Process ticket orders provide recommendations through suggestive selling respond to patron inquiries and deliver exceptional customer service across all platforms as needed.
- Serve as a concierge by assisting patrons with directions and information about events within the Arts District.
- Support seasonal outbound call campaigns and other special projects as assigned.
- Manage four dedicated customer service inboxes ensuring all patron inquiries receive a same-day response.
- Support the Guest Services Manager on concert event days.
- Maintain inventory and organization of all ticketing-related printed materials including ticket stock will-call envelopes gift cards and other supplies.
- Regularly monitor inventory levels and communicate supply needs to GSC Management to ensure continuous availability.
- Support the upkeep of a clean organized and efficient workspace within the department office and storage areas.
- Coordinate and follow-up with IT on issues affecting department efficiency and patron service.
- Other duties assigned by Guest Services Management.
- High School Diploma required
- 1 year of Box office or Guest Services experience required
- Customer Service experience
- Superior coordination and business process skills
- Ability to remain calm under pressure with solid decision-making skills
- Experience with Microsoft Office Suite and Tessitura a plus
- Must be available to work nights and weekends
The Dallas Symphony Orchestra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. The Dallas Symphony Orchestra is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities.
EOE- Equal Opportunity Employer
Required Experience:
IC
Employment Type
Full-Time
