Pathology Quality & Safety Program Manager
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Job Location:
Somerville, NJ - USA
Monthly Salary:
$ 97510 - 141804
Posted on:
19-09-2025
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Pathology Quality & Safety Program Manager provides oversight guidance and subject matter expertise; leading consulting and working collaboratively to analyze oversee and implement improvement activities related to patient safety for Mass General Brigham Pathology department.
Job Summary
This role is the primary owner of all safety and risk related events across the department and is a critical liaison for all nursing physician and technical staff outside of the laboratory in the event of a safety issue.Essential Functions:
- Safety Event Risk Oversight: Responsible for oversight of >250000 safety events related to Pathology including associated investigations analysis and regulatory reporting and partnership with local leaders to redesign care. Assist or prepare slides for Clinical Case Reviews (CCRs) review CCR output and track process improvement initiatives.
- Safety Event Review: Collaborate with site-based risk management groups operational and clinical leaders to document report and review all laboratory related safety concerns across Mass General Brigham Pathology laboratories.
- Care redesign: Using signal opportunities or risks identified from SR system assemble effective workgroups to own design and implement process improvement initiatives.
- Patient Experience: Responsible for oversight and review of all NRC Patient Experience Survey results verify operational leaders have provided appropriate follow-up.
- Safety Culture: Model and utilize high-reliability organizational (HRO) principles in cultivating a culture of psychological safety for all staff and employees. Facilitate review of Safety Culture Survey results with Pathology Quality and Safety clinical and administrative leadership.
- Problem Solving: Utilize problem solving skills for safety events that are often a result of complex workflows and involving multiple and diverse stakeholders and fragmented care owners (e.g. nursing transport information systems).
- Subject Matter Expert for Safety reporting and RL: Provide training and guidance for managers and supervisors in entering follow-up and tracking pf safety events into the RL system.
- Represent Mass General Brigham Pathology on relevant patient safety and quality committees (e.g. Transfusion Committee QSR/HRO site-based laboratory quality meetings Safety Council).
- Review and provide data analytics for dashboards and data visualization for presentations from Safety Reporting System (RL) and Safety Culture Survey.
Qualifications
What Youll Bring
Requirements:
- Bachelors Degree in Clinical Laboratory Science (CLS) Nursing or related field of study required
- Licenses and Credentials: MLS RN CPHRM CPHQ or other certification related to Quality or Process Improvement required
- 5 years experience in complex healthcare operations patient safety performance improvement and/or project management required
- 3 years experience in clinical laboratory operations or healthcare risk management and/or operations required
- 2 years experience with Microsoft Office Suite (Excel Pivot Tables Charts PowerPoint) required
Preferences:
-Masters Degree in related field of study preferred
Knowledge Skills and Abilities:
- Highly developed leadership communication and interpersonal skills to manage confidential and sensitive issues with high risk to the organization.
- Ability to remain calm composed and compassionate in setting of harmful patient events.
- Collaborate with leadership and frontline staff from all backgrounds and at all levels with ease.
- Ability to distill highly complex often emotionally charged harmful or risky events down to the facts.
- Ability to understand pull in and work with relevant multidisciplinary stakeholders in highly complex often emotionally charged events.
- Strong presentation and communication skills (verbal and written) and ability to be self-directed managing multiple priorities and unexpected safety events. - - Proficiency in data analysis and reporting tools.
Additional Job Details (if applicable)
Working Model and Location Details:
Full-time Remote/Work from Home
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$97510.40 - $141804.00/AnnualGrade
8EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
