ODRC Program Operations Manager

Long Island, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for the oversight of the for-hire vehicle industries in New York City including yellow medallion taxis green Boro Taxis community car services livery cars black car services luxury limousines commuter vans and paratransit services. The TLC regulates industries that are responsible for over 800000 daily trips. Our role is to ensure that each passengers riding experience is safe comfortable and convenient that TLC drivers are driving safely and combatting unlicensed for-hire activity.

The O/DRC located at TLCs licensing center in Long Island City offers legal services driver mediation services financial assistance health and wellness workshops and public benefit assistance. The O/DRC also works closely with the Assistant Commissioner of Program Planning and Management to implement financial assistance initiatives such as the Medallion Relief Program (MRP) and the ATLAS vehicle loan assistance program. A successful candidate should have proven experience in client services program operations and staff management.

Responsibilities will include but are not limited to:
- Lead team of O/DRC staff responsible for assisting and directing clients to relevant services.
- Provide high-level of customer service to clients that interact with the Owner/Driver Resource Center and resolve any client issues.
- Coordinate with partner organizations to ensure TLC drivers are invited to business and wellness related programs.
- Conduct outreach events including webinars in-person events and special projects. Visit and present to program sites community organizations and other groups as needed.
- Draft review and edit correspondence and external communications to TLC-licensed drivers medallion owners and other licensees.
- Manage client experience process from initial intake to service referral. Develop recommendations for improving systems to enhance client experience.
- Track O/DRC service metrics and prepare reports charts and graphs as needed.
- Develop and maintain relationships with internal and external stakeholders.
- Complete special assignments tasks and projects as assigned by senior management as needed.

To Apply:

Please go to and search for Job ID# 755954 or click the Apply button below.

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.

Work Location:
Long Island City NY

COMMUNITY COORDINATOR - 56058

Qualifications :

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

Employment Type :

Full-time