Customer Support Manager
Share
Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a Customer Support Manager to lead and develop our support team ensuring every customer interaction reflects the professionalism and excellence Beloform stands for. This role is ideal for someone with strong leadership skills a strategic mindset and a genuine passion for enhancing customer satisfaction and team performance.
Responsibilities
Oversee the daily operations of the customer support department ensuring timely and effective resolution of inquiries.
Develop and implement strategies to improve customer service standards and response efficiency.
Monitor team performance provide coaching and encourage continuous professional growth.
Collaborate with other departments to address customer feedback and enhance the overall experience.
Analyze customer data and report key metrics to drive process improvements.
Qualifications :
Qualifications
Strong leadership communication and problem-solving abilities.
Ability to manage multiple priorities while maintaining attention to detail.
Excellent interpersonal skills and a proactive approach to customer service.
Proficiency in CRM systems and customer support software is an advantage
Additional Information :
Benefits
Competitive annual salary ($55000 $61000).
Opportunities for professional growth and advancement.
Supportive and collaborative work environment.
Comprehensive training and leadership development programs.
Paid time off and additional company benefits.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
