Contact Center Representative

Austin - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Title: Contact Center Representative
Location: Austin TX 78728 (Remote)

Responsibilities

Provide unbiased assistance to Medicaid Providers with questions regarding eligibility medical claims status and other program questions.
Assist with problem resolution as needed.
Respond to phone inquiries in a prompt courteous and concise manner.
Document all encounters in clear and concise online logs.
Transfer callers to other Call Center units as required.
Meet individual performance standards.
Perform other duties as may be assigned by management.
Attain and maintain strict required attendance and performance metrics.

Skills Description

Six recent months of contact center experience (inbound calls).

Would be nice to have:

Microsoft Office experience.
Effective at multi-tasking.

Role Details

Local: Yes Must be local to Austin.
Shift Availability: Must be available for any 8-hour shift from 7 AM to 7 PM.
Schedule Change Requests: Not accommodated during the first 90 days.

Title: Contact Center Representative Location: Austin TX 78728 (Remote) Responsibilities Provide unbiased assistance to Medicaid Providers with questions regarding eligibility medical claims status and other program questions. Assist with problem resolution as needed. Respond to phone inq...