Customer Service Representative(CNDTJP)

East Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative (Onsite)
Job Location: East Hartford CT 06108
Schedule: Monday Friday 8:30 AM 5:00 PM Weekends Off
Type: Full-Time Contingent

Position Summary:
We are seeking Customer Service Representatives to serve as the first point of contact for customers assisting with program inquiries account information and password-reset support for an online consumer portal.
This role requires strong listening skills professionalism and the ability to provide accurate information while ensuring a positive customer will be responsible for resolving calls efficiently maintaining excellent communication standards and ensuring high-quality service on every interaction.

What You Will Be Doing:
Serve as the initial point of contact for inquiries from potential and current beneficiaries regarding client programs.
Provide one-on-one telephone support to consumers and providers.
Assist customers with account access issues including password resets.
Accurately respond to all incoming calls following established guidelines.
Document customer interactions thoroughly and correctly.
Forward calls to Call Center Leadership or appropriate state agencies as required.
Deliver clear accurate complete and objective information based on full understanding of program rules and processes.
Log interactions in call-tracking systems; identify trends and recommend service improvements.
Assist consumers in challenging or emotionally charged situations.
Enter complaints and escalate when necessary following approved procedures.
Meet or exceed daily performance standards for call volume service quality and accuracy.
Who Succeeds in This RoleStrong communicators who can explain complex information clearly and simply.
Individuals with a solid work ethic professional demeanor and outstanding attendance.
People who excel at both written and verbal communication.
Skilled problem solvers with a customer-first mindset.
Those with prior customer service or call center experience.
Individuals who can navigate multiple systems and research solutions quickly.
People who remain calm and solution-oriented when assisting frustrated customers.
Candidates comfortable working full-time in a structured high-volume call center environment.

Requirements:
Must be at least 18 years old.
High School Diploma or equivalent and a minimum of 6 months call center experience; OR Associate degree (or higher) with no call center experience required.
Ability to type at least 30 WPM.
Must pass a customer service skills assessment.
Successful completion of a criminal background check and 8-panel drug screen.

#CareerBuilder #Monster #Dice #Indeed #LinkedIn

Job Title: Customer Service Representative (Onsite) Job Location: East Hartford CT 06108 Schedule: Monday Friday 8:30 AM 5:00 PM Weekends Off Type: Full-Time Contingent Position Summary: We are seeking Customer Service Representatives to serve as the first point of contact for customers...