Senior technical Operation Support Analyst

Address:

Supports and handles day-to-day activities required to ensure the running of critical systems for the company ensuring business service levels are met and environments are managed. Provides the Help/Service Desk support as well as coordinates and facilitates Incident Management resolution and communication during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications.

Responsibilities

• Monitor operational workflows and systems for issues
• Resolve operational issues promptly
• Respond to internal and external customer inquiries
• Provide technical support and troubleshooting
• Analyze data for decision-making support
• Generate reports to identify trends or anomalies
• Collaborate with cross-functional teams for seamless processes
• Assist in process improvement development and implementation
• Maintain and update procedural documentation
• Coordinate with IT and other departments for technical issue resolution
• Conduct regular audits for compliance with standards
• Provide training for new and existing team members
• Manage and prioritize multiple tasks and projects
• Track analyze and report on operational metrics using software tools
• Participate in team meetings and contribute operational insights
• Conduct root cause analysis for recurring issues
• Work towards long-term solutions for recurring issues
• Maintain high customer satisfaction through timely resolution of concerns
• Prepare and present data findings to stakeholders
• Stay updated with industry best practices and emerging technologies

Qualifications:

• Typically between 2 - 3 years of relevant experience and post1secondary degree in related field of study desirable or an equivalent combination of education and experience.
• PC skills (MS Word Excel PowerPoint) - Good.
• Knowledge of the business/group processes/procedures/tools/techn ology.
• Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
• Excellent communication skills (written and verbal)
• Experience with project management and task prioritization
• Familiarity with operational workflows and systems
• Ability to generate and analyze reports for decision-making
• Strong organizational skills with attention to detail
• Capability to collaborate effectively with cross-functional teams
• Proven experience in process improvement methodologies
• Skills in documentation and procedural writing
• Experience coordinating with IT for technical resolutions
• Knowledge of compliance standards and audit procedures
• Ability to conduct training sessions for team members
• Competence with tracking and reporting on operational metrics
• Involvement in team meetings and operational discussions
• Aptitude for root cause analysis and developing long-term solutions
• Commitment to maintaining high customer satisfaction
• Skills in preparing and presenting data findings to stakeholders
• Awareness of industry best practices and emerging technologies

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is committed to an inclusive equitable and accessible workplace. By learning from each others differences we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.