Customer Service Representative

Braga - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Czech speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Handle inquiries and requests across various communication channels ensuring accurate and timely updates in internal systems.
Foster positive relationships by delivering prompt and courteous support.
Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
Maintain a professional and empathetic approach in all customer interactions.
Work collaboratively with colleagues and leadership to achieve team objectives.
Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

Fluent in Czech both verbal and written. Fluent in English.
Previous experience in customer service would be advantageous.
Strong verbal and written communication skills across various platforms (phone email chat social media).
Basic understanding of customer service principles and the ability to follow standard procedures.
Ability to handle technical inquiries and troubleshoot common issues with guidance.
Ability to quickly learn new softwares and technologies
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Organized detail-oriented and able to manage multiple tasks simultaneously.
Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

Working schedule: Monday to Friday 8AM-5PM
Opportunity to work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
And many more!

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Czech speaking Customer Service Representative to join their team in Braga. Position: Customer Service Representative Location: Braga Portugal Work model: Remote Employment type: fixed term (6 months) with possibi...