Head of Workforce Management (mfd)

As our Head of Workforce Management (WFM) you will take ownership of shaping and elevating our global WFM this pivotal role you will balance strategic vision with hands-on execution driving forecasting scheduling and real-time management across our Sales and Service teams. By leveraging data and analytics you will optimize staffing boost productivity and ensure we deliver on our service commitments. Leading a high-performing team and partnering with senior leadership you will play a key role in driving efficiency scalability and operational excellence across the organization.

YOUR ROLE AT SIXT

• You will define and drive the long-term Workforce Management (WFM) strategy including technology roadmaps and process optimization
• You will design and refine organizational structures to support business growth
• You will ensure accurate forecasting of contact volumes across all channels and align capacity plans with business goals and budgets
• You will oversee scheduling and real-time management to optimize service levels costs and employee satisfaction
• You will identify and implement automation opportunities and champion innovative WFM technologies
• You will lead mentor and develop a high-performing WFM team providing data-driven insights and reports to senior leadership

YOUR SKILLS MATTER

• Expertise You will hold a Bachelors degree in Business Finance Economics Statistics or equivalent ideally complemented by a Masters degree or MBA
• Leadership You will bring 10 years of progressive WFM experience including 5 years in leadership with a proven track record of building and inspiring teams in fast-paced environments
• Knowledge You will demonstrate deep expertise in forecasting scheduling capacity planning and real-time management
• Analytics You will leverage strong analytical skills to translate complex data into clear actionable recommendations
• Communication You will excel at presenting complex information to senior stakeholders with clarity impact and inspiration
• Technology You will bring advanced proficiency in WFM tools such as NICE Genesys Verint and Excel with SQL and cloud-based WFM experience as a plus

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation an additional day off for your birthday and 1 volunteer day per year
• Work-Life Balance & Flexibility Benefit from a hybrid working model flexible working hours and no dress code
• Great Employee Benefits Access discounts on SIXT rent share ride and SIXT along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

No

Employment Type :

Full-time