Customer Service Specialist with French – Digital Advertising Support

We are recruiting on behalf of our client - a worlds leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets Portugal included. You will be signing the contract directly with the Portuguese employer.

• Work in Lisbon Portugal
• Easy online recruitment process (phone call and video interview)

About your role:

We are seeking a French-speaking Customer Service Specialist to provide high-quality assistance to business users of a major digital advertising platform. You will support advertisers by handling product-related inquiries resolving issues and ensuring a smooth and positive experience across chat and email channels.

What you will do:

• Actively identify opportunities to improve support processes and enhance the advertiser experience.
• Manage end-to-end troubleshooting for technical and product-related questions.
• Work closely with internal product and engineering teams to resolve various types of inquiries.
• Maintain strong customer satisfaction by delivering clear communication and timely updates.
• Meet service level targets while ensuring consistent quality and productivity.
• Collaborate with technical specialists to help advertisers understand platform functionalities and common issues.

What were looking for:

• French language at minimum C2 level
• English language at minimum B2 level
• Professional experience in managing paid advertising campaigns.
• A degree in Marketing or a related field.
• Experience in digital marketing.
• Previous support or contact center experience within the advertising technology space.
• Strong familiarity with social media tools and an understanding of digital advertising fundamentals.
• Excellent customer service abilities and a proactive solutions-focused approach.
• Ability to work effectively both independently and as part of a team.

What you will gain:

• Standard salary: 900 (gross) 14 times per year
• Performance bonus (gross): 200 x 11
• Meal allowance: 723 per workday (paid in meal card)
• Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

For relocating candidates:

• Apartment Room with rent of 280 for 12 months (discounted directly from the payslip).

Note: EU citizenship or full working rights in Portugal are required!!

Are you ready to embark on a new journey in your career

Apply today!

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us you will be able to speak with our recruiters to get all the information about the offer salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

By submitting your application you hereby consent in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR) to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Required Experience:

IC