Dispatch Coordinator

Total Comfort Group is a nationally recognized leader in Mechanical Electrical Plumbing and Project Management services. We specialize in servicing retail and commercial multi-site properties across the United States. Our commitment to excellence and rapid response makes us a trusted partner for clients coast to coast.

What Youll Do

As a Dispatch Coordinator youll be the heartbeat of our service operationsconnecting clients technicians and internal teams to ensure smooth efficient and timely HVAC service delivery. Youll manage scheduling resource allocation and real-time problem-solving to keep our operations running at peak performance.

Key Responsibilities:

• Act as the central communication hub via phone email and messaging platforms
• Schedule and assign HVAC service appointments based on technician skillset location and client needs
• Monitor technician availability vehicle status and equipment readiness to optimize dispatching
• Maintain and manage on-call schedules including first-call and standby coverage
• Respond to emergency service requests and dispatch technicians promptly
• Troubleshoot service delays and make quick decisions to maintain service quality
• Deliver top-tier customer service by confirming appointments and providing real-time updates
• Track technician certifications and ensure compliance with safety and industry standards
• Review service timecards work orders and GPS reports for accuracy
• Maintain and update the dispatch board and service database
• Debrief technicians post-service to ensure quality and gather insights
• Forecast workload 23 days ahead and follow up on pending work orders
• Coordinate Parts Pending calls and schedule service upon part arrival
• Conduct customer satisfaction surveys and happy calls
• Log service invoices and forward payments to accounting
• Keep detailed records of service requests appointments and technician activity
• Support office service and operations managers with additional tasks as needed

What You Bring

• Proven experience in dispatching preferably in HVAC or service industries
• Strong communication skills with a calm professional demeanor under pressure
• Excellent organizational and multitasking abilities
• Familiarity with HVAC terminology and service procedures (preferred)
• Proficiency in dispatching software and computer systems
• Quick-thinking problem solver with sound decision-making skills
• Commitment to safety compliance and customer satisfaction
• Flexibility to work shifts and adapt to changing schedules

Why Join Us

• Be part of a fast-growing national company with a strong reputation
• Work in a dynamic team-oriented environment
• Opportunity to make a direct impact on service delivery and customer satisfaction
• Competitive compensation and benefits package