Client Service Specialist
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Job Location:
Eden Prairie, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Ready Credit
Eden Prairie MN
Job Summary
Client Service Specialist responsibilities include serving customers and vendors by resolving customer issues assisting customers in using our products respond to requests follow compliance guidelines and maintain quality service.
Essential Functions
- Provide application technical support to airline agents venues and transit networkretailers
- Identify customer needs and help customers with application platforms.
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical and card issues are resolved
- Maintain database preparing receipt paper zero balance cards and other duties as assigned between calls.
- Assist with preparing statistical reports and providing reports within established timeframes.
- Monitor and track customer complaints.
- Prepares work by gathering sorting organizing and recording data information and documents.
- Attend calibration calls and process improvement meetings.
- Update data logs for finance and compliance.
- Promptly answer call center phones and respond to email within required SLA timeframes
- Provide input to constantly improve our products and services to add value to our customers and shareholders.
- Collaborating with internal departments to facilitate client need fulfillment.
- Resolving service issues and preventing additional issues by improving processes.
- Acting as a customer advocate with a focus on improving the customer experience.
Other Functions
- May perform other job-related duties as assigned.
- Availability for occasional on-call or after-hours support
Education Experience and Other Skills
- College degree or equivalent of Call Center experience
- 3-5 years of Customer Service Experience.
- Excellent communication (both verbal and written) skills a solid foundation in business application development and a can do attitude.
- Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word MS-Excel- MS-PowerPoint
- Strong attention to detail
Mental and Physical Requirements
- Ability to handle and be trusted with confidential and/or sensitive information.
- Ability to interact effectively with all levels in the company.
- Ability to work in a fast-paced environment.
- Ability to be flexible and to handle multiple projects in an organized timely manner.
- Ability to solve problems work under pressure and to effectively manage stress
- Ability to work independently.
- Ability to lift 25lbs.
- Ability travel with limited overnights
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
At MRA, we deliver best-in-class HR Services customized to meet your business needs – all at a price you can afford. Through our proven approach to HR excellence, we maintain a sole focus on delivering unmatched expertise and value to businesses – from small- to medium-sized businesse ... View more
