SAP Service Delivery Manager
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: SAP Service Delivery Manager
Location: San Antonio TX*Day 1 Onsite
Duration: 1 Years
SAP Service Delivery Manager 15 Years of Experience
- 15 Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement
- Electric Utility experience is a plus but not mandatory
- Manage all aspects of IT service delivery to meet SLAs and business objectives.
- Act as the main point of contact for customer and stakeholders on service matters.
- Oversee incidents problems system maintenance DR/BCP activities and change management processes.
- Monitor KPIs and service metrics providing regular performance reports.
- Drive continuous improvement and service optimization initiatives.
- Lead mentor and manage HCLTech service delivery teams.
- Coordinate cross-functional teams for smooth service and project delivery.
- Ensure compliance with security regulatory and contractual obligations.
- Manage risks related to service delivery and implement mitigation plans.
- Ensure coordination between Onshore and Offshore Teams
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
