Operations Manager - Restoration
Operations Manager - Restoration
Posted on :
17-09-2025
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1 Vacancy
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Job Description
Our client is an established and growing Restoration & Mitigation company specializing in property recovery following water fire mold and storm damage. We have a reputation for excellence and responsiveness. We serve homeowners property managers insurers and commercial clients throughout the Raleigh area. We are seeking a dynamic hands-on Operations Manager to lead our operations drive financial performance and grow the business. This is an onsite role requiring full-time presence and a strong leadership presence across sales field teams and office operations.
Key Responsibilities:
- Drive company profitability through margin management accurate estimating and disciplined job costing.
- Collaborate with ownership to establish annual budgets track KPIs and execute financial improvement plans.
- Review and approve estimates and supplements to ensure accurate scoping and profitability.
- Analyze P&L statements monitor project pipeline and ensure timely invoicing and collections.
- Ability to clearly communicate financial and operational information to Executives.
- Oversee day-to-day field operations including job scheduling compliance materials procurement and equipment readiness.
- Ensure projects are completed on time on budget and to the highest quality standards.
- Implement and improve processes for job tracking documentation and reporting using restoration software (e.g. Xactimate Dash etc.).
- Ensure compliance with IICRC standards OSHA regulations and insurance carrier requirements.
- Lead coach and hold accountable all department heads including Sales Estimating Project Management Mitigation and Office/Admin support.
- Set performance expectations conduct regular evaluations and foster a culture of accountability and continuous improvement.
- Recruit onboard and develop high-performing team members.
- Serve as the face of the company with insurance adjusters TPAs property managers and commercial clients.
- Proven ability to drive business development efforts to grow residential and commercial restoration revenues.
- Review and support sales pipeline activity ensuring consistent follow-up and customer satisfaction.
- Leverage deep knowledge of Property & Casualty claims to gain trust with adjusters and expedite project approvals.
Financial Leadership
Operational Oversight
Team Management
Sales & Client Development
Qualifications
- Minimum 5 years of senior leadership experience in the restoration construction or property services industry.
- Excellent understanding of mitigation remediation and reconstruction workflows.
- Demonstrated financial acumen with experience in budgeting forecasting and profitability analysis.
- Strong leadership and people management skills.
- Ability to thrive in a fast-paced hands-on environment with evolving priorities.
- Proven experience with Xactimate and insurance estimating protocols strongly preferred.
$80000 - $100000 a year
Compensation range includes base salary and incentives
#ZR
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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