Enterprise Customer Success Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 15-09-2025

Vacancies: 1 Vacancy

Job Summary

At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.

Brandwatchs award-winning consumer intelligence and social listening solutions enable brands and agencies to adapt and thrive in todays fast-moving digital world helping them make smarter decisions and execute data-driven social strategies at every customer touchpoint. Brandwatch is a Cision product combining powerful social analytics with Cisions leading media intelligence capabilities to deliver end-to-end insight and impact.

Empower your impact at Brandwatch. Be seen be understood be you.

As an Enterprise Customer Success Manager you will manage a portfolio of accounts across a variety of industries. Your role is to build strong relationships with key stakeholders understand client challenges and objectives and map them to solutions that deliver measurable value and drive doing so you ensure successful renewals and long-term partnerships while demonstrating the impact of Brandwatchwhether by improving efficiency enabling better decisions or supporting strategic goals.

What youll do:

You will own the overall relationship with your book of Enterprise customers establishing a trusted advisor relationship and ensuring customers get clear value from our products and services.
This means working closely with clients to ensure they are equipped to adopt Brandwatch technologies as well as ensuring their investment helps them achieve their business goals.
You will build strong relationships with your main points of contact aiming to build active Brandwatch champions and executive sponsors within each account.
You will be working with clients to establish strategic plans goals and other key performance indicators and support the customer in achieving their goals.
You will conduct regular account analysis and planning in order to identify and mitigate any customer health risks and similarly identify and achieve product expansion opportunities.
You will maintain up-to-date records in the customer lifecycle management tool including renewal probability identified risks stakeholder updates and success plans.
You will maintain an accurate renewal forecast up to three quarters ahead regularly assessing renewal probability and elaborating on potential risks.

What you have:

Fluent English
3 years of experience in Customer Success/Account Management or a highly related role in SAAS or at an agency.
Excellent written and verbal communication skills.
A great relationship builder. No matter your personality type you will need to build relationships at operational and executive levels.
A bias to action and a solution mindset when it comes to problem solving.
Accountability and a proactive approach to your work schedule.
Goal-driven and excited to achieve commercial targets.

Nice to haves:

Experience working with (or for) a social media monitoring provider
Demonstrable knowledge of marketing principles and best practices
Familiarity with Boolean logic and data analytics
Experience working with CRM and/or ticketing systems such as Gainsight Salesforce Zendesk Zuora and JIRA

What we offer:

Holiday - 25 days holiday and 4 Wellness day per year bank holidays ability to carry 5 days over each year to encourage a healthy work-life balance!
Health cash plan employer paid at level 3. (Option to upgrade plan to level 45 or 6 add family members at employees expense); Group life assurance - employer paid
Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution
Cycle to work; Employee discounts platform - through Reward Gateway
Dental insurance - preference premiums at employees cost option to add family members
Employee assistance plan (EAP) & Full Calm subscription
Maternity/parental leave policy & Sabbatical leave policy

As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business Newswire a network of over 1.1 billion influencers in-depth monitoring analytics and media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cisions award-winning solutions including its next-gen Cision Communications Cloud follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 .

Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.

Cision is committed to the full inclusion of all qualified keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact

Please review ourGlobal Candidate Data Privacy Statement to learn about Cisions commitmentto protecting personal data collected during the hiring process.

Required Experience:

Manager