Source to Pay BPO Success Lead
Source to Pay BPO Success Lead
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1 Vacancy
Job Description
Job Description Summary
We are seeking an experienced professional to manage the outsourcing partnership for the Source to Pay Business Process Outsourcing Success Lead (S2P). This role is critical in overseeing the contractual relationship with our external service provider for outsourced F&A services. The successful candidate will drive contract compliance foster strong partnerships and ensure operational excellence across S2P processes with a primary focus on the European market and other key regions.The ideal candidate should have strong expertise in contract governance stakeholder management KPI monitoring and process optimization in a global Finance and Accounting environment. Experience in Finance Accounting and S2P processes is an added advantage.
Job Description
Key Responsibilities:
Act as the primary point of contact between Novartis NOCCs (primarily Europe) and vendor partner
Ensure alignment and collaboration between NOCC GPO regional and country-level FRA teams.
Build and maintain strong partnerships with internal and external stakeholders to optimize contract execution.
Ensure adherence to contractual terms and Service Level Agreements (SLAs).
Identify and mitigate risks associated with outsourced Finance and Accounting operations with vendor partner
Lead the timely resolution of contractual disputes and operational challenges. Ensure alignment on key contractual clauses and governance frameworks.
Manage issue resolution and escalation processes ensuring minimal disruption to the Source to Pay process.
Performance & Process Optimization
Drive continuous improvement initiatives to enhance service delivery and efficiency.
Essential Requirements:
12 years in contract management BPO governance third-party vendor management or Finance & Accounting operations.
Proven experience in managing vendor relationships across multiple geographies (preferably Europe).
Strong contract negotiation stakeholder management and problem-solving abilities.
Expertise in Finance & Accounting processes particularly Source to Pay (S2P) is a plus.
Bachelors or masters degree in finance Accounting Business Administration or a related field.
Fluency in English is required. Proficiency in any European language is a plus
Youll receive (Applicable for Prague)
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program choice of benefits from Benefit Plus Cafeteria in the amount of 17500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Car Allowance; MultiSport Card Employee Share Purchase Plan. Find out more about Novartis Business Services: and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If because of a medical condition or disability you need a reasonable accommodation for any part of the recruitment process or in any order to receive more detailed information about essential functions of a position please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Skills Desired
Compliance And Controls Critical Thinking Data Cleansing / Normalization E2E Process View Embracing Change Financial Accounting Financial And Management Reporting Interpersonal Savvy Resilience TaxEmployment Type
Full-Time
