Account Manager AU

Were quickly growing and super excited for you to join us!

About Topsort

At Topsort we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech friendly products and AI. We believe in making advertising intuitive intelligent and genuinely cool without any of the creepy ads or cookie-obsession (well maybe just the chocolate ones). In a rapidly changing industry were on a mission to democratize monetization access for all and ensure that advertising doesnt leave any brand or seller feeling confused or overwhelmed.

Today Topsort has 5 major hubs worldwide and employees in 13 countries including Menlo Park Boston Santiago Chile Sao Paulo Brazil Barcelona Spain and Sydney Australia. We are a truly global company that was born in the pandemic thats had rapid growth since out of a genius product a customer-first mentality and a hardworking team of talented individuals. Since our founding in 2021 weve gained customers in retail marketplaces and delivery apps in 40 countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment Do you like seeing your work create real-time impact being part of a rocket ship from the very beginning Lets do the unimaginable - lets make ads clean and cool again with AI and modern technology.

What its like to work at Topsort

Our team is all about straightforward communication embracing feedback without taking it personally and fostering a super collaborative environment. Its a sports team thats hyper focused on winning collaborative internally and competitive externally - never the other way around. We thrive on working in the open lifting each other up and getting things done with a sense of urgency. Were the kind of team that loves making bold choices sharing extraordinary opinions and maintaining a 100 mph pace. No endless meetings here if it can be done today were all about getting it done today.

About the Role

Were looking for a driven strategic and sharp-witted Account Manager to join the dynamic and growing sales team in Sydney Australia! You will be the spokesperson for Topsorts cutting-edge retail media APIs and products working with the Top retailers marketplaces and delivery apps across Australia to drive sales and growth in the market.

Responsibilities

• Client Relationship Management: Build and maintain strong long-term relationships with key clients in the retail media sector. Serve as the primary point of contact ensuring client needs and expectations are met.
• Onboarding & Training: Guide new clients through onboarding ensuring they understand and effectively use the software. Provide ongoing training and support to maximize platform adoption.
• Upselling & Revenue Growth: Analyze client needs to identify upsell opportunities. Develop and present proposals that demonstrate value set and achieve revenue targets and drive increased ad spend and account growth.
• Strategic Advising: Act as a trusted advisor providing insights and recommendations to optimize clients retail media campaigns. Stay updated on industry trends to offer value-driven advice.
• Issue Resolution: Address client concerns proactively collaborating with internal teams (data science product sales) to resolve issues efficiently.
• Cross-Functional Collaboration: Work closely with sales marketing product and support teams to ensure client success. Share best practices with the global account management team.

Requirements

• Education & Skills: Bachelors degree or MBA preferably with a technical background. Strong communication and interpersonal skills.
• Retail Media Expertise: Proven experience in account management within retail media or advertising. Familiarity with relevant technologies.
• Sales & Strategy: Ability to identify and pursue upselling opportunities strategic thinking and problem-solving skills.
• Entrepreneurial Mindset: Independent and team-oriented with strong organizational and time management skills.
• Technical Fluency: Comfortable working with technical solutions and translating technical capabilities into retailer-friendly language.

Topsort Culture

Our team is all about straightforward communication embracing feedback without taking it personally and fostering a super collaborative environment. We thrive on working together lifting each other up and getting things done with a sense of urgency. Were the kind of team that loves making bold choices sharing extraordinary opinions and maintaining a 100 mph pace. No endless meetings here if it can be done today were all about getting it done today.

• Direct and Speedy: We work hard set aggressive goals and execute flawlessly to accomplish them. We give candid feedback push each other to set higher goals and produce more impact by always thinking how do we do this faster and better
• Constant Improvement: The best way to grow is by doing. Topsort team is made of action-driven intelligent and curious individuals who are constantly seeking improvements and reinventions that lead to a better output and never content with the status quo.
• Embrace a Sports Team Mentality: We are all helpful and collaborative internally. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as a team.
• Silicon Valley to the World: We were born in the pandemic by Stanford and Harvard alum cofounders who offer remote-working options with coworking memberships and (at least) once a year in person offsite gathering. Youll be welcomed by coworkers in 11 countries that all bring a unique perspective to the company from day 1.
• Valued for Your Individuality: From personalized birthday gifts to work anniversaries and management training program or in-person gatherings or career talks and mentorships part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We dont take management with a cookie cutter approach - but rather we cherish your quarks and think it makes us stronger.

Topsort is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Do you sound like the right fit Lets dive right in!