Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Mirantis is adding a Service Delivery Manager to our team! We are seeking a Service Delivery Manager to help customers unlock the full potential of our solution. These solutions include Mirantis Container Cloud Mirantis Kubernetes Engine Mirantis Secure Registry and Mirantis Container Runtime.
As a Service Delivery Manager (SDM) you will act as a trusted adviser to our clients ensuring they get the most out of our industry-leading solution. A SDM must have a strong understanding of our Customers business objectives and the ability to identify and articulate how our solution supports achievement of the Customers strategic business goals
Mirantis Customer Success team is on a mission to delight millions of developers and system administrators that rely on the Mirantis Container platform to build share and run their distributed applications. Our customer base spans from individuals to SMBs to large global enterprises. As Mirantis continues to experience hyper-growth the Mirantis Customer Success team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.
Main Responsibilities
Serve as the primary point of contact building and maintaining deep relationships with both technical (e.g. engineers architects) and non-technical stakeholders
Collaborate closely with various Mirantis teams to ensure growth and increased footprint.
Be the customers voice in Mirantis and provide feedback to internal teams
Ensure that the customer experiences an easy onboarding process of our service and drive platform growth and strategic adoption.
Monitor Key Performance indicators (KPIs) and act as the primary escalation point to ensure swift resolution of critical issues.
Manage your workload properly to make sure customer requests and issues are tracked and handled in a timely manner.
Occasionally be on call during weekends and holidays.
Qualifications :
Bachelors degree or equivalent work experience
3 years experience in a customer-facing role (i.e. Service Delivery Manager Technical Account Manager Project Manager Solution Engineer/Architect or Support Specialist).
Strong customer management skills to build and maintain the relationship with the executive levels.
Ability to demonstrate a strategic mindset to enable persuasive conversations with customers.
Strong technical background with a demonstrated ability to understand complex software platforms system architectures and integrations. Must be comfortable leading technical deep-dive and enablement sessions.
Proven ability to coordinate internal teamsto provide a seamless and unified experience for the customer.
Strong written and verbal communication skills for technical and non-technical audiences.
Exceptional work ethic the ability to work independently self-motivated and a strong desire to succeed
Strong Knowledge of Cloud Native technologies
Conduct the customer meetings
Be able to travel for customer meetings and events (up to 20%)
Nice to Have(Bonus):
- Strong problem solving conflict resolution and program management skills
- Specific knowledge and experience in Cloud and Container Technologies.
- Familiar with Salesforce and other CRM tools.
Additional Information :
What does Mirantis offer you
Work in a global collaborative remote-first culture that rewards initiative and execution.
Play a pivotal role in shaping the next era of cloud and AI modernisation.
Manage high-impact enterprise accounts with immediate opportunity for growth.
Work with exceptionally passionate talented and engaging colleagues helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
Be a part of cutting-edge open-source innovation.
Thrive in the high-energy environment of a young company where openness collaboration risk-taking and continuous growth are valued.
Professional development and training.
Attend conferences and working groups.
Customized workstation (macOS Windows).
Professional development and training.
Competitive compensation performance incentives and opportunities for advancement.
It is understood that Mirantis Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to
By submitting your resume you consent to the processing and storage of your personal data in accordance with applicable data protection laws for the purposes of considering your application for current and future job opportunities.
We are a Leader for Container Management in G2 (#2 after AWS)!
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Mirantis is an open cloud company that helps organizations achieve digital self determination by giving them complete control over their strategic infrastructure. The company combines intelligent automation and cloud-native expertise for managing and operating virtual machines, contai ... View more
