ServiceNow Integration Technology Analyst

Job Description:

Role Description:

The ServiceNow ITSM / Integration Specialist is responsible for designing developing and maintaining integrations between ServiceNow and other systems applications and tools.

We are looking for a ServiceNow Integration Technology Analyst to design develop and deploy ServiceNow integrations and custom workflow automation solutions using APIs AppEngine and Creator Studio. The role involves integrating ServiceNow with external systems optimizing workflows and ensuring seamless data exchange while maintaining security and compliance standards.

Experience :

• Graduation/Post-Graduation in Computer Science Engineering or a related field is necessary.

• With 5-7 years of experience in ServiceNow complex environment.

Technical Proficiency:

• Strong technical skills including: Programming languages (e.g. JavaScript Java) Integration protocols (e.g. REST SOAP JSON JDBC) API design and development ServiceNow scripting (e.g. Business Rules Client Scripts)

• Experience in Integration Hub.

• Knowledge of ITSM industry trends and best practices.

• Experience with cloud-based technologies and SaaS platforms.

• Strong understanding of data security and compliance requirements.

• Knowledge of AngularJS AJAX JSON HTML XML CSS SOAP REST and associated frameworks.

• Strong troubleshooting skills for integration and workflow issues.

Experience & Competences

• Collaborate with stakeholders to gather requirements and design integration solutions.

• Experience with Agile Development methodologies and version control systems (e.g. Git)

• ServiceNow certifications (Integration Development or Administration).

As like -

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist (ITSM ITOM or similar)

ServiceNow AppEngine/Creator Studio certification or equivalent experience

• Excellent communication and documentation skills for stakeholder collaboration and knowledge sharing.

• ITIL certified and Strong experience of ITIL processes

Roles and Responsibilities :

Integration & Development:

• Design develop and implement integrations between ServiceNow and third-party systems (e.g. CRM ERP HR Active Directory) using REST/SOAP APIsJSON IntegrationHub MID Server and third-party connectors.

• Develop and maintain APIs web services and other integration interfaces to support data exchange between systems

• Configure and customize ServiceNow to support integration requirements including creating custom tables fields and forms.

• Develop and maintain scripts workflows and business rules to support integration logic and data processing.

• Troubleshoot and resolve integration issues including debugging and testing integrations.

Automation & Customization:

• Utilize ServiceNow AppEngine and Creator Studio to build custom applications automate workflows and enhance business processes.

• Customize and configure ServiceNow modules including Incident Management Change Management Service Catalog and CMDB to align with business requirements.

• Design and implement automated workflows to minimize manual effort and improve process efficiency.

Management & Optimization:

• Analyze map and transform data between ServiceNow and external platforms ensuring data accuracy integrity and consistency.

• Optimize integrations for performance scalability and reliability.

Documentation & Continuous Improvement:

• Ensure integrations align with best practices security standards and compliance requirements.

• Collaborate with stakeholders to gather requirements and design integration solutions.

• Develop and maintain technical documentation for integrations including design documents test plans and implementation guides.

• Ensure integrations are secure scalable and meet performance requirements.

• Stay up-to-date with new features and best practices in ServiceNow and integration development.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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