Appointment Desk Specialist (US Based Client)
Appointment Desk Specialist (US Based Client)
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Salary Not Disclosed
1 Vacancy
Job Description
Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for two weeks followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Time Zone)
Location: Eastwood Libis Quezon City
Salary Package: 40000 PHP to 50000 PHP/Monthly
Position Overview:
Provide professional virtual front desk and appointment support across Columbias multi-state clinics. The Appointment Desk Specialist will manage patient communication via phone email text and chat handling scheduling reminders and administrative coordinationall while maintaining empathetic efficient service.
Duties and Responsibilities:
- Respond to inbound patient inquiries across channels (phone email text chat)
- Schedule confirm and manage patient appointments across all clinic locations
- Send reminders and follow-up communication for upcoming appointments
- Provide front desk support remotely including patient inquiries and visit preparation
- Document all patient interactions accurately within clinic systems
- Adhere to patient privacy and HIPAA regulations
Job Requirements:
- Bachelors Degree of any related field
- 3 years of U.S. healthcare front-desk or appointment coordination experience is required.
- Proficiency with any EMR/Billing platform is required.
- Detail-oriented with a track record of accurate timely work
- Excellent communication problem-solving and organizational skills.
- Comfortable managing high-volume multi-channel patient communication
- Familiarity with scheduling tools and healthcare workflows
- Ability to work independently and meet deadlines in a fast-paced environment.
WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
