Service Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Spitzer Subaru in DuBois is looking for passionate team members who want to deliver a high level of service to our customers while growing their career at a top regional employer. The Service Manager runs an efficient and profitable service department through effective staffing customer retention cost controls achievement objectives and maintenance of all service records. Ensures that the daily inventory of technicians time is consistently sold to service customers.
While you take care of our customers we will take care of you!
FULL-TIME BENEFITS:
- Flexible work schedule - 5 day work week!
- Subaru product training and ongoing training with Spitzer University
- Opportunities for advancement - we love to promote from within the organization!
- 401K with a 5% employer match
- Medical dental and vision insurance
- Generous paid time off - 80 hours after 1 year of service
- Paid uniforms Name Badges and Business Cards
- Employee assistance program
- Voluntary benefits include: life insurance short and long-term disability accident coverage hospital indemnity company-paid life insurance with medical coverage and HSA with employer contribution
ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:
- Forecasts goals and objectives for the department and strives to meet them
- Hires trains motivates counsels and monitors performance of all service and parts staff
- Attends managers meetings
- Monitors and controls the performance of the department using appropriate reports tracking systems and surveys
- Strives for harmony and teamwork within the department and with all other departments
- Develops and implements a marketing plan which promotes new and repeat business
- Understands keeps abreast of and complies with federal state and local regulations that affect service operations such as hazardous waste disposal OSHA Right-To-Know etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Facilitates and/ or conducts technical training and sends employees to appropriate training schools as needed
- Monitors technicians daily productivity reports and corresponding payroll records
- Monitors and follows up on parts orders with the parts manager to ensure availability
- Establishes and maintains good working relationships with customers to encourage repeat and referral business
- Maintains high- quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
- Ensures that the work areas and customer waiting areas are kept clean
- Serves as liaison with factory representatives
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
- Prepares pricing guides and maintenance menus for frequent labor operations
- Handles customer complaints immediately and according to Spitzers guidelines
- Establishes and maintains 24- hour follow- up with all customers to confirm satisfaction with their service experience
- Maintains a safe work environment
- Maintains a professional appearance
- Performs other related duties as assigned
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are look ... View more
