Employee Communications and Engagement Program Manager

Were looking for an Employee Communications and Engagement Program Manager who thrives at the intersection of employee storytelling editorial excellence and operational rigor. You know how to get a story created from idea to publishing and you have a passion for ensuring our editorial and communications engine runs with precision. This role reports to the Operations Lead for Employee Communications and Engagement bringing a heightened focus on process discipline cross-team connectivity and operational excellence alongside creative detailed execution.

What youll do:

Employee storytelling operations

• Lead the end-to-end program management of our Employee Storytelling process from concept through publishing ensuring every story reflects our brand voice and values.
• Oversee all Employee Storytelling location shoots partnering with the Experiences team on quarterly We are ServiceNow video shoots. Travel required.
• Manage scope timelines and quality for all photo and video shoots serving as the primary liaison between the employee storytelling team creative partners and employees.
• Develop and maintain project plans set timelines and track progress across channels (blog creative social) identifying opportunities to improve workflows streamline hand-offs and establish best practices.
• Schedule and publish employee stories on Inside ServiceNow maintaining accuracy visibility and consistency.
• Maintain organized storytelling assets in SharePoint for easy access and reuse.
• Create quarterly storytelling performance dashboards tracking metrics analyzing engagement and providing recommendations to boost participation reach and impact.
• Oversee budgets allocate resources and ensure all storytelling projects are delivered on time and within budget.
• Collaborate cross-functionally to introduce fresh creative concepts new content formats and innovative editorial opportunities.
• Partner with the storytelling team on the development and long-term maintenance of the employee storytelling database and storage project working with our digital technology team on requirements.

Editorial partnership

• Serve as lead for the Employee Comms Newsroom meeting setting agendas facilitating discussions and delivering recaps that drive alignment and action.
• Provide editorial backup for the ServiceNow Insider biweekly newsletter from copywriting and image creation to approvals and scheduling.
• Support the integration of Workplace into Workvivo evolving our employee communications channel ecosystem.
• Lead the creation governance and ongoing maintenance of the Employee Communications and Engagement microsite ensuring alignment with current strategies and standards.

Operations

• Partner closely with the Employee Communications and Engagement Operations Lead to connect processes across the Employee Communications team improve operational efficiency and strengthen stakeholder relationships.
• Introduce and enforce operational rigor from standardizing how work flows across the organization to defining performance KPIs to elevate execution quality and team alignment.
• Track and report on operational performance metrics identifying trends and recommending solutions to improve speed quality and impact.
• Act as a strategic thought partner contributing to decisions that shape how storytelling and editorial content elevate the employee experience.
• Champion best practices in project management governance and resource planning across the team.
• Assist with vendor management SOW creation and the overall procurement process.
• Oversee Employee Communication creative projects with brand to ensure timely completion with key deliverable elements in mind.

How youll do it:

• Manage scope schedule and quality of high visibility projects through the entire lifecycle.
• Manage timely high-quality and cost-effective service delivery of stories.
• Identify business needs of the team act as an interface between the editorial/storytelling team and their stakeholders.
• Create and manage project plans to track progress plan timelines and share with teams.
• Develop detailed program/project execution plan and manage all implementation processes including budget management resource allocation progress tracking monitoring change control process testing documentation training and on-time delivery within budget constraints.
• Build strong relationships with partners and stakeholders providing them with regular status updates on project progress.
• Manage project dependencies and critical path track project timelines and milestones.
• Provide overall communication and interfaces with all areas affected by the program/project including cross-functional stakeholders business sponsors and vendors.
• Manage the content development process for assigned areas to execute on multiple projects and priorities simultaneously and ensure timely delivery of work under tight deadlines and rapidly changing parameters.
• Collaborate across the organization to contribute creative ideas for new types of content experience enhancements and editorial opportunities.
• Help manage cross-department editorial calendar updates. 
• Help with monitoring performance of content analyzing insights and recommending ways to improve participation engagement and action. 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Minimum 6-8 years project/program management experience.
• Bachelors Degree or background in English journalism marketing communications or related field.
• Proven experience in managing multiple large programs/projects in an enterprise environment.
• Excellent communication problem solving conflict/resolution management active listening time management and interpersonal skills required.
• An eye for detail and a great sense of humor.
• Strong project management and stakeholder management skills.
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FD21

For positions in this location we offer a base pay of $135300 - $236800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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