People Helpdesk Coordinator
People Helpdesk Coordinator
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Job Description
People Helpdesk Coordinator
Epsom/Hybrid HR Permanent Part-time (will include Fridays)
Competitive salary available depending on experience
30 hours per week
Nuffield Health is the charity thats building a healthier nation one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes well do whatever it takes to look after the UKs wellbeing. It starts with passion and commitment to quality. It starts with you.
As a People Helpdesk Coordinator youll bring experience of call management and handling skills the ability to provide a professional courteous sensitive and empathetic approach and excellent customer service skills. Youre commercially savvy and passionate about first class customer service. You enjoy working in a fast-paced environment and have a natural flair for building relationships with positive proactive customer-focused attitude.
Join us as our People Helpdesk Coordinator and play your part in our success. Our Support Centre in Epsom is the hub of our national operation supplying services in Finance IT Procurement Legal Marketing and HR to make Nuffield Health the best organisation it can be for our patients our members and our people.
As our People Helpdesk Coordinator you will:
Provide consistently high levels of customer service to all Nuffield Health clients achieving or exceeding the KPIs set.
Manage the end-to-end customer journey taking ownership and responsibility for each query.
Communicate using appropriate channels to provide information answer queries share knowledge keep colleagues informed of progress and to respond to enquiries.
Ensure accurate data capture updating and maintaining IT systems.
Adhere to data protection principles as well as ensuring all information is treated sensitively and confidentially.
Demonstrate superior administration skills to ensure every customer journey meets Nuffield Healths strict governance guidelines.
Support Monthly payroll throughout the business answering and resolving issues using varied systems.
Helping you feel good.
We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options.
At Nuffield Health we take care of whats important to you.
If you like what you see why not start your application now We consider applications as we receive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.
Apply today It starts with you.
Required Experience:
IC
Employment Type
Part-Time
