End User Computing Technician
End User Computing Technician
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$ 23 - 35
1 Vacancy
Job Description
Hourly Pay Range:
$23.96 - $35.94 - The hourly pay rate offered is determined by a candidates expertise and years of experience among other factors.Position Highlights:
- Position: End User Computing Technician
- Location: NCH Hospital - Arlington Heights IL
- Full Time
- Hours: Monday-Friday 8:30am - 5:00pm
- Onsite Position
- Some travel to corporate site(s) will be required - Arlington Heights
Job Summary:
Installs and repairs computer hardware and peripheral components such as PCs monitors document scanners laptop computers portable computing devices handheld scanners and printers. Loads and verifies correct operation of software packages such as operating system word processing and spreadsheet programs. Identifies and resolves hardware software and operator problems of a moderate to complex nature either remotely or at the end users location by using troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations moves and configuration changes. Maintains accurate information and data regarding end-user issues and inventory within a tracking system and according to policies and standards. Refers highly complex or unresolved problems to Engineer staff or other appropriate resources.
What you will do:
- Creates user accounts assigns rights for Windows IDs and other applications i.e. Outlook Office etc. Maintains broader scope of responsibilities based on system/application rights and access privileges.
- Provides accurate timely courteous and creative technical service to resolve end-users computer and connectivity problems. Uses troubleshooting and analytical skills to diagnose repair and test. Effectively communicates status with end-user customer and documents status according to standard ServiceNow documentation procedures.
- Installs configures and deploys pcs using a predefined image and ISS (Information System Services) standard naming conventions. Establish network connections through punch down and cross connect locations. Installs peripheral equipment to include printer assignments and installs/testing multiuser applications.
- Moves PCs and peripheral equipment such as printers and scanners. Coordinates moves involving multiple PCs managing team resources and responsibilities and establishing and monitoring project schedule.
- Manages a wide range of projects resulting from ServiceNow requests for hardware/software installs/moves. These projects may last up to a six-month period of time and may involve resources from other technical disciplines other departments management across the organization and external vendors.
- Maintains and updates inventory documentations populating all required fields using standard naming conventions.
- Follows procedures and standards when decommissioning equipment for recycling.
- Responsible for ensuring data keyboard mouse and power cords/cables are safely secured and placed in confined locations to avoid any trip hazards.
- Remotely resolves end user issues such as: software application issues software to hardware issues server issues (leave in) issues related to the integration and compatibility of applications. If unable to resolve remotely will escalate the issue to the Systems Support Team server issues escalated to the Engineers or other appropriate resources.
- Must be available by pager 24 hours-7 days a week per call schedule.
What you will need:
- Education: High School Diploma or GED
- Minimum one year of computer related experience
- Knowledge of Windows operating systems
- License/Certification: A valid drivers license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
- Experience: Minimum one year of computer related experience
- Knowledge of Windows operating systems
- Unique or Preferred Skills:
- A Certification
- Network Certification
- Windows 7 Operating Systems Certification - Microsoft Certified Technology Specialist (MCTS)
Benefits (For full time or part time positions):
- Premium pay such as shift on call holiday and more based on an employees job (For eligible positions)
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career Pathways to Promote Professional Growth and Development
- Various Medical Dental Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality vibrant community-connected care serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25000 team members and more than 6000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals Edward (Naperville) Elmhurst Evanston Glenbrook (Glenview) Highland Park Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) all recognized as Magnet hospitals for nursing excellence. For more information visit .
When you work for Endeavor Health you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website () to better understand how Endeavor Health delivers on its mission to help everyone in our communities be their best.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity equity and inclusion is at the core of who we are; being there for our patients and each other with compassion respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets VEVRRA Federal Contractor.
Required Experience:
IC
Employment Type
Full-Time
