Manager, Software Engineering Management Platform Access Control (back end)

About the team:

At Platform Security Core and particularly Access Controls team you will be helping us improve the security performance reliability scalability and feature set of our Platform Authorization Frameworks (like RBAC ABAC Data Filters etc). Our team is responsible for validating and enforcing the access controls for every incoming transaction within the platform.

We are a group of people that are passionate self-directed and enjoy working on security controls/protocols with a security first mindset. We work in a very collaborative environment that empowers and enables you to succeed in your role.

Along with the ability to work on Access Controls features you get to develop and nurture forensic abilities to craft detailed Root Cause Analysis and mitigation plans for issues introduced by the security layer of the platform. You will share your experience and skills with the team and learn from them in return.

What you get to do in this role: 

• Manage product development activities and oversee end-to-end engineering deliverables. 
• Manage team of engineers providing technical guidance feedback and career development. 
• Work with product management design support quality and other dev teams to create high-quality solutions. 
• Manage daily activities of the end-to-end development team ensuring engineering excellence code quality and delivery velocity. 
• Drive continuous improvement and innovation initiatives including designing testing strategies driving test automation to enhance reliability performance and scalability of products and services. 
• Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision-making. 
• Manage departmental resources staffing mentoring and enhance and maintain a best-of-class engineering and quality team. 
• Partner with cross-functional teams and stakeholders to align on priorities communicate issues and utilize best practices. 

To be successful in this role you have:

• Passion for JavaScript (backend) and the Web as a platform reusability and componentization
• Experience with data structures algorithms object-oriented design design patterns and performance/scale considerations
• Analytical and design skills
• Ability to manage projects with material technical risk at a team level
• Added skills that will be helpful: One or more of - SaaS experience at scale AI workloads RBAC or related solutions cloud security and/or key mgmt / certificate mgmt.
• Have managed a high performing team of engineers that owns both development and quality.

Qualifications :

• Experience in leveraging or critical thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf Cursor etc is a plus or nice to have.
•  6 years of experience in software product engineering relevant to ServiceNow technologies and/or platform and at least 5 years of experience in a management position for technical teams 
• Experience withopen-sourcetools and agiledevelopmentenvironments
• Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products. 
• Fluency in one or more relevant programming languages (Java C Ruby Shell JavaScript or similar). 
• Experience with open-source tools automation frameworks and agile development environments. 
• Proven ability to design and implement effective testing strategies including automation and performance testing. 
• Strong problem-solving analytical and communication skills with the ability to mentor and grow high-performing teams. 
• Experience in managing cross-functional teams with combined engineering and quality responsibilities. 
• An understanding of broadconcepts and experienceusing those concepts tounderstand and develop solutions forproblems
• Ability to execute a projectbased on our prioritiescontext risks and desired outcomes

FD21

For positions in this location we offer a base pay of $163600 - $286300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

No

Employment Type :

Full-time