Customer Care Officer
Customer Care Officer
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Job Description
GN is a Danish multinational on a mission to improve lives through the power of sound. For 150 years weve been pioneering world-first innovations in healthcare and technologyhelping people hear connect and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions (including Jabra and SteelSeries) our brands are all about making life sound better.
And right now its an exciting time to join us. Were looking for aCustomer Care Officerwhos passionate about helping people and creating great customer experiences.
What youll enjoy at GN:
One-on-one training in our systems and products
Access to our reward and recognition platform with discounts across hundreds of retailers
Online wellbeing centre plus EAP support and webinars
Service recognition and performance awards
Free annual flu vaccinations
Generous discounts on GN Hearing Jabra and SteelSeries products
Fresh fruit refreshments and a table tennis table onsite
Opportunities for growth and development
Flexible work options predominantly onsite with rostered work-from-home days after probation
Your day-to-day responsibilities:
Attending to customer queries by phone and email
Talking directly with medical professionals
Supporting order entry to meet cut-off times
Collaborating with colleagues across customer care manufacturing inventory and sales
Being the first point of contact for CC when required
What were looking for:
Previous experience in a customer service role ideally in pharmaceutical medical FMCG or similar industries
Excellent verbal and written communication skills
Fast accurate data entry skills
Strong problem-solving abilities
High attention to detail
Confidence with MS Office (experience with Navision or Salesforce is a bonus)
A positive can-do attitude and adaptability in a fast-paced environment
At GN we put the customer at the heart of everything we do and were looking for someone who shares that same passion.
If this sounds like the opportunity youve been waiting for wed love to hear from you. Please note that applicants must have full unrestricted Australian work rights.
Agencies: wed prefer to fill this role directly. Should we need additional support well be in touch with our preferred partners.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
