Vulnerable Customer Specialist
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Job Summary
First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND were proud of it! Youve only got to have a look at our customer and employee reviews to see how important our people are and we take their happinesshealthand work-life balanceveryseriously.
We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.
Pay and Benefits:
- A starting salary of 27955 moving to 36261 after three years along with an annual company bonus scheme
- Working Monday to Friday with one Saturday per month
- Hybrid working at your line managers discretion
- And many more!
Key Requirements:
- A genuine Team Player working collaboratively with your colleagues and our customer base
- You will be proactive someone who takes responsibility for their learning and managing of themselves a forward thinker with a real drive to give their best and make a positive difference and can see the bigger picture
- Someone who is resilient who isnt afraid to make big decisions and living by our one of our operating principles: make mistakes and learn from them
Key Responsibilities:
- This busy role will be telephone based taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
- You will demonstrate the ability to understand a customers financial situation understand the complexity of finance agreements and make sound decisions to ensure a good customer outcome
- Be a great communicator with our customers explaining things such as payment plans that you have calculated with them
To apply for this position:
- You must have the permanent right to work in the UK
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
