N-iX is looking for a motivated and experienced Technical Writer to join our value team. Within this role the person will be responsible for developing comprehensive internal and external-facing documentation that meets organizational standards. This role is a key contributor to the clients ongoing growth. Our client is a forward-thinking growth-oriented healthcare services and technology company that provides state-of-the-art pharmacy solutions.
- Research outline write and edit new and existing content working closely with various departments to understand project requirements.
- Independently gather information from subject matter experts to develop organize and write user manuals product catalogs data dictionaries release notes technical specifications onboarding materials processes and API documentation.
- Create diagrams flowcharts and visuals to support written content.
- Maintain version control and change tracking for documentation across product releases.
- Enforce and evolve documentation standards company style guides and templates.
- Advocate for documentation quality and usability across teams.
- Work with Development and Product leads to identify all documentation requirements.
- Develop content in alternative media forms for maximum usability with a consistent and cohesive voice across all documentation.
- Maintain teams confidence and protect operations by keeping information confidential.
- Performs periodic reviews and analyses of current documentation to ensure nothing is outdated.
- Participate in all Scrum events - daily stand-ups sprint planning sprint retrospectives backlog grooming and product demos to stay current with product updates and new features.
Requirements:
- Minimum of 2 years of experience as a Technical Writer in a software development environment.
- Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
- Strong understanding of document development lifecycle (DDLC).
- Experience in writing technical content for APIs SaaS products or developer tools.
- Proven ability to quickly learn and understand complex topics.
- Previous experience writing documentation and procedural materials for multiple audiences.
- Superior written and verbal communication skills with a keen eye for detail.
- Ability to work independently and manage multiple projects simultaneously.
- Ability to work independently and with others covering US Eastern Time Zone (GMT-4).
- Extremely organized with strong time-management skills.
- Advanced skills in documentation tools and technologies.
Nice to have:
- Familiarity with UX/UI design principles.
- Experience using API testing tools (e.g. Postman Swagger).
- Experience in adjusting and creating document styles using CSS.
Education:
- A bachelors degree in English communications or a degree in a technical field such as IT computer science healthcare or engineering.
Languages:
- English Advanced. Excellent command of English with strong grammar spelling and writing clarity.
We offer*:
- Flexible working format - remote office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program tech talks and trainings centers of excellence and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers