IT Technical Communications Manager
IT Technical Communications Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Technical Communications & Analytics Manager bridges the gap between IT and the business by ensuring clear impactful communication and data-driven insights. The role translates complex technical concepts into user-friendly information while also leveraging analytics to measure adoption engagement and the effectiveness of IT initiatives. This dual focus ensures transparency informed decision-making and improved stakeholder experience across the conglomerate.
IT Communication Strategy & Planning
Develop and execute communication strategies aligned with IT goals.
Standardize messaging for IT projects system changes and initiatives across the conglomerate.
Content Development & Translation
Translate complex technical concepts into clear concise and engaging materials for non-technical
stakeholders.
Create guides FAQs knowledge base articles and training materials.
Data Analytics & Insights
Gather and analyze IT-related data (adoption rates system usage feedback trends survey results).
Provide actionable insights to improve IT service delivery communications and engagement.
Develop dashboards and reports for IT leadership and business heads
Change Management & Awareness Campaign
Support IT-driven change initiatives through effective communication campaigns.
Drive awareness and adoption of new IT tools systems and processes across business units.
Stakeholder Engagement & Updates
Partner with IT leaders to craft executive updates and business-wide communications.
Ensure stakeholders are informed of IT progress service enhancements and key initiatives
Crisis & Incident Communications
Manage timely communication during IT incidents or crises.
Provide clear guidance and updates to affected teams and ensure consistent messaging.
Employment Type
Full Time
