Technical Support Agent
Technical Support Agent
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Job Description
Were working exclusively with a trusted long-standing partner who is well-regarded in the IT field to bring you this opportunity.
About the Role
Were looking for a Technical Support Agent to join the First Response Team. This role is all about being the first friendly voice our clients hear when they face IT issues. Youll help solve everyday problems guide users through technical challenges and make sure they feel supported at every step.
What Youll Do
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Be the first point of contact for IT queries via phone email or system.
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Troubleshoot hardware software and connection issues.
- Support user onboarding and offboarding
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Pass on more complex issues to senior colleagues when needed.
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Keep clients updated so they always feel in safe hands.
What Were Looking For
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At least 1 year of IT support experience.
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Knowledge of Windows and/or Linux plus everyday Microsoft applications.
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Basic understanding of networking and servers.
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Good communication skills in English (Maltese is a plus).
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A positive problem-solving approach and a focus on helping people.
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A valid driving licence and clean conduct.
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IT certifications (CompTIA Microsoft Cisco) are a bonus but not required.
Why This Role
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Join a respected and supportive workplace where people matter.
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Develop your technical skills and grow with guidance from experienced colleagues.
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Be part of a team where every day brings new challenges and learning opportunities.
Employment Type
Full Time
