Guest Experience Manager -JW Marriott Bucharest

Live Fully. Lead Brilliantly. Inspire Exceptional Journeys.

At JW Marriott Bucharest we believe that true luxury is rooted in authenticity warmth and meaningful connection. As part of Marriott Internationals luxury portfolio JW Marriott properties are sanctuaries of elegance and comfort where our associates craft experiences that nourish the soul and elevate the everyday.

We are seeking a Guest Experience Manager who embodies the art of hosting with grace confidence and a passion for people. This is not just a jobits a calling to create unforgettable moments foster genuine relationships and lead a team that delivers exceptional service with heart.

As Guest Experience Manager you will be the heartbeat of the lobby and the guardian of guest satisfaction. Youll lead with empathy anticipate needs before theyre spoken and ensure every touchpoint reflects the JW promise of thoughtful luxury.

Your role will include:

• Orchestrating the guest journey from arrival to departure ensuring seamless personalized and elevated experiences.
• Leading and inspiring front-of-house teams to deliver service that is intuitive warm and impeccably executed.
• Resolving challenges gracefully turning moments of friction into opportunities for delight.
• Championing guest feedback using insights to continuously refine and enhance our service culture.
• Collaborating across departments to ensure every guest interaction is aligned with our brand values and operational excellence.
• Maintaining a visible presence in public areas engaging with guests and associates to foster a welcoming and luxurious atmosphere.

You are a natural host a confident leader and a detail-obsessed innovator. You thrive in dynamic environments and believe that luxury is not about excessits about intention care and connection.

Required Qualifications:

• High school diploma or GED; minimum 1 year of experience in guest services front desk or related hospitality role.
• OR a 2-year degree in Hospitality Business Administration or related field (no experience required).
• Strong interpersonal and communication skills with a talent for building trust and inspiring teams.
• A calm composed presence with the ability to lead through complexity and resolve issues with poise.
• Passion for service excellence and a deep understanding of luxury hospitality standards.

At JW Marriott Bucharest youll be part of a team that values well-being growth and purpose. We offer:

• A culture of empowerment and belonging
• Opportunities for career development within Marriott Internationals global network
• Competitive compensation and benefits
• A chance to make a meaningful impact every day

Begin your journey with us. Shape the future of luxury hospitality.