Customer Retention and Renewals Specialist (mfd) Bucharest, Romania
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
The LOCATION: Bucharest Romania
The ROLE
We are seeking a proactive and results-driven Customer Retention & Renewals Specialist with a strong emphasis on customer renewals retention and account this role youll be the voice of our company responsible for building and maintaining strong relationships with our customers. You will be the primary point of contact for a portfolio of customers focused on driving product adoption ensuring customer satisfaction and identifying opportunities to grow the account value through upselling and cross-selling. Your success will be measured by customer health scores renewal rates retention metrics and expansion revenue.
TASKS AND RESPONSIBILITIES
EXPERIENCE AND QUALIFICATIONS
For further details and for an informal conversation please contact:
Matt Krajnik
IGEL Technology GmbH
Green Park 100 Longwater Avenue
Reading Berkshire
RG2 6GP United Kingdom
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity and we are committed to building teams that represent a variety of backgrounds skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition sexual orientation or any other consideration made unlawful by federal state or local laws.
Please note this role will start in 2026.
The LOCATION: Bucharest Romania
The ROLE
We are seeking a proactive and results-driven Customer Retention & Renewals Specialist with a strong emphasis on customer renewals retention and account this role youll be the voice of our company responsible for building and maintaining strong relationships with our customers. You will be the primary point of contact for a portfolio of customers focused on driving product adoption ensuring customer satisfaction and identifying opportunities to grow the account value through upselling and cross-selling. Your success will be measured by customer health scores renewal rates retention metrics and expansion revenue.
TASKS AND RESPONSIBILITIES
- Customer Retention & Renewals
- Account Expansion
- Customer Advocacy & Feedback
- Data-Driven Insights & Reporting
EXPERIENCE AND QUALIFICATIONS
- 5 years of experience in a customer-facing role such as Customer Success Account Management or a similar position preferably at a B2B software company.
- Proven track record of managing a portfolio of accounts and achieving high customer retention rates.
- Proven success managing renewals and growing customer accounts
- Experience managing the renewal process and negotiating contracts.
- Strong understanding of the software development lifecycle and cloud-based technologies is a plus.
- Proficiency with CRM software (e.g. Microsoft Dynamics) and Customer Success platforms.
- Comfortable working cross-functionally with Sales Product CX Field & Marketing teams.
- Data-oriented with strong analytical and problem-solving skills.
- Business level fluency in German
For further details and for an informal conversation please contact:
Matt Krajnik
IGEL Technology GmbH
Green Park 100 Longwater Avenue
Reading Berkshire
RG2 6GP United Kingdom
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity and we are committed to building teams that represent a variety of backgrounds skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition sexual orientation or any other consideration made unlawful by federal state or local laws.
Please note this role will start in 2026.
Required Experience:
IC
Key Skills
- Children Activity
- Accounts Assistant Credit Control
- Android
- Apparel Merchandising
- Franchise
- Construction Equipment
About Company
IGEL Technology is a German software company that develops IGEL OS, a secure Linux-based endpoint operating system designed to simplify and harden access to cloud workspaces, virtual desktops, and remote applications for enterprises.
