Service Coordinator-Handling
Service Coordinator-Handling
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$ 60000 - 75000
1 Vacancy
Job Description
Kongsberg Maritime a subsidiary of KONGSBERG is a global marine technology company providing innovative and reliable technology solutions for all marine industry sectors including merchant offshore subsea and naval. Headquartered in Kongsberg Norway the company has manufacturing sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning surveying navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.
AtKONGSBERG we believe in tackling challenging problems and delivering extreme performance for extreme do that through excellent products and services developed for delivering the greatest benefits to our customers.
WORLD CLASS through people technology and dedication
For inspiration and more infowatch this videoand visit:Kongsberg Maritime
What we can offer you:
- Competitive compensation packages
- Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
- Fully subsidized dental and vision coverage
- Up to 5% employer match program
- Flexibility with Paid Time Off
- Career growth opportunities
- Safe and collaborative culture
There has never been a more exciting time to work in Kongsberg Maritime than right now. With usyou will be in the forefront of enabling the business to achieve their objectives through the role as Service Coordinator - Handling. You will be joining the organization at a time when digital innovation is key to thesuccess of the company and we want people to help us shape this journey.
The Service Coordinator - Handling serves as the primary point of contact for all project-related inquiries ensuring prompt and precise support to both internal and external stakeholders. This role demands strong customer service abilities as it involves regular communication with clients partner companies and headquarters personnel. The coordinator works closely with the Spare Parts and Service Support teams to deliver tailored solutions that meet customer needs efficiently and accurately.
Responsibilities/Tasks
- Work Closely with the Sales Project Management and After Market Sales team to ensure good handover from AMS to GCS team
- Create and Review new work orders. Ensure that the correct customer information is set up in both ERP and CRM systems
- Participate in Customer meetings when needed for resource planning scopes with AMS/Sales managers and communicate with the customer during the service and assist with questions
- Responsible for making the best decisions for the project regarding resources spares arrivals etc
- Take part in KMI 24-hour emergency support and KMI service desk emails outside of normal business hours
- Responsible for Work orders and Service appointments regarding Project related service orders
- Participate in debrief with service Engineers and follow up with invoicing team after service jobs to ensure correct hand over and invoicing
- Participate in KPI and P&L meetings and improvement plans
- Stay in close collaboration with SS&S project depts and other regional Coordinators for resource sharing
- Responsible for CRM service email queues for respective dept
- Participate in routine meetings for sharing resources regionally
- Meet with Department Managers to make final financial decisions on difficult or multi-trip Projects
- Provide backup to Regional Resource Planner team for dept services when needed or available
- Additional tasks as deemed necessary by Group Manager/Country Manager
Authority
- Carry out actions when needed to prevent errors within our delivery and scope of work
- Assign all service appointments for resources for Project related services
- Suggest improvements on procedures and report needs to Manager
Competence:
- Knowledge of KM Worldwide organizations products deliveries and customers a plus.
- Committed and reliable
- Experience with Windows based ERP system is a plus
- Technical expertise is a plus
- Knowledge of operating a PC and working with Microsoft Office
- Ability to manage time and meet required deadlines
- Good English written and verbal communication with both internal and external customers
- High level of customer service skills
- Ability to be self-sufficient
- Positive attitude and ability to work well with others
Expected Pay Range
$60000 - $75000
As required by law the salary information above is a reasonable estimate of the compensation range for this role in Washington. Please note this is a general guideline only and that compensation varies depending on multiple factors including but not limited to skills experience qualifications office location and other business considerations.
Work Location
New Orleans (St Rose) LA
Miramar FL
Seattle WA
Houston TX
Kongsberg Maritimeis a technology pioneer enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers toughest problems. With unmatched competence domain knowledge innovation and market reach we are the trusted maritime partner. Headquartered in Kongsberg Norway the company has manufacturing sales and service facilities in 35 countries
OurGlobal Customer Supportdivision is responsible for Kongsberg Maritimes services upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations we ensure cost-efficient delivery of services upgrades and spare parts in order to secure availability and predictability to our customers.
KONGSBERGis a leading global technology group. Throughout our proud two hundred year history we have continuously advanced applying innovative solutions to the needs of our customers partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
Protechting people and planet
KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
