Customer Service Representative (Spanish)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speaking Customer Service Representative to join their team in Lisbon.
Position: Customer Service Representative
Location: Lisbon Portugal
Work model: on-site
Employment type: fixed term (6 months)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Provide customer support across multiple communication channels (phone email and chat).
- Respond to inquiries regarding products services and general information while addressing concerns or complaints.
- Manage complex or sensitive cases including escalations from external authorities or stakeholders.
- Coordinate booking or reservation processes including creation modification and cancellation.
- Support administrative and back-office functions such as processing tickets adjustments and cancellations.
- Deliver accurate timely information to assist customers in making informed choices.
- Strive to exceed customer expectations by creating positive and memorable service experiences.
- Practice active listening to understand customer needs and offer personalized solutions.
REQUIREMENTS:
- Native / fluent in Spanish (C1) and English (at least B2) both verbal and written.
- At least 6 months of experience in a customer service or similar role (required).
- Experience in a specialized service industry (e.g. travel hospitality or related field) is an advantage.
- Excellent communication skills with the ability to show empathy and work effectively in a team.
- Familiarity with industry-specific software or booking tools is preferred.
- Working schedule: Monday-Sunday 8AM-9PM shifts with 2 days off rotating.
OFFER:
- Competitive salary with performance-based incentives.
- Professional growth opportunities within the BPO industry.
- Collaborative and supportive work environment.
- Access to exclusive travel perks and discounts.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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