Dealer Service Evaluation Engineer
Dealer Service Evaluation Engineer
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Job Description
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
Employment Type - Full-time
Work Location & Mode:
Primary location: Budapest Hungary
Work mode: Hybrid (combination of on-site and business trip)
Job Description
- Conduct quality evaluation of sales and after-sales services providing feedback on the quality status from a customer perspective.
- Identify opportunities for improvement by benchmarking against competitors and suggesting enhancements.
- Regularly publish service quality assessment results and report them to the company.
- Accept arrangements for market service-related work.
Your key responsibilities will be:
- Monitor and arrange dealer service quality inspections during the sales process
to ensure customer satisfaction including accurate data collection analysis and
proper archiving - Participate in on-site service evaluations consolidate findings and maintain
comprehensive documentation. - Provide on-site diagnostics and professional guidance to sales staff to ensure
compliance with service standards. - Support the China Business Department in effectively implementing
management requirements and aligning with corporate policies.
Your profile:
1Completed higher education such as a Bachelors degree in Science Marketing or Engineering or a completed technical training (Ausbildung) in a relevant field experience in quality management is preferred.
2More than 1 years of relevant work experience in quality management. Experience in quality management in the automotive industry is preferred.
3Strong cross-functional collaboration and communication skills with the ability to work effectively across departments and cultural contexts.
4Proficiency in English and at least one of the following languages: Hungarian Polish Slovak Romanian Serbian or Bulgarian; additional European language skills will be considered a strong advantage.
5Practical experience or training in service quality management customer experience optimization or related areas will be considered an advantage.
We offer:
- Plenty of career growth opportunities within a fast-growing Quality team.
- Job in a fast-developing company that stands for sustainable and forward-thinking technology;
- Performance and experience based competitive remuneration pension plan commuting allowance relocation allowance; visa sponsorship if applicable;
- Team building events and employee learning opportunities.
Employment Type
Full Time
