Customer Payments Specialist, Bilingual ( Collections )
Customer Payments Specialist, Bilingual ( Collections )
Posted on :
30-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Join a Challenger
Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.
Our company continues to grow and today we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
The Mortgage Collection Specialist is responsible for the collection of delinquent payments in a portfolio of residential and commercial mortgages and for educating clients on establishing and maintaining a satisfactory repayment history with EQB.
The Collection Specialist is task with the responsibility of minimizing the banks delinquency by attaining a monthly target set by management.
The Work !
- Review and monitor assigned accounts and all applicable collection reports.
- Handle all outbound and inbound collection calls within stipulated timelines in a professional manner and in accordance with debt collection practices and privacy regulations.
- Respond to all electronic correspondence within set timelines.
- Establish and record reason for past due accounts.
- Negotiate payment arrangement to bring accounts current.
- Provide timely follow-up on payment arrangements.
- Refer files for commencement of legal action once all required collection steps have been taken and within timelines as set by management.
- Maintain detailed and accurate notes of all correspondence payment arrangements communications and matters of interest on debt collection system.
- Update mortgage system with any information pertaining to client or loan.
- Work closely with other departments to ensure satisfactory collection and payment results such as payment date/payment frequency changes and deferral request.
- Coordinate with the Residential and commercial Renewals teams to achieve resolution on loans past maturity; follow ups/exceptions due to refinances will take place.
- Understand and follow policies guidelines and procedures.
- On a monthly basis the incumbent will be responsible for the preparation of specific reports on assigned categories
Shifts:
- The main shift is 11:30 AM to 20:00 PM Eastern Time
The Work !
- Completed a diploma program in a related discipline and have a minimum of 2 years of collections experience
- Minimum 2 years experience in a financial service industry
- Strong communication problem solving and analytical skills required
- Strong negotiation skills are required
- Ability to show empathy yet remain strong and thick skinned; must be sensitive and handle difficult situations as this is the norm
- Ability to work independently and to adapt to a fast changing environment
- Knowledge of PPlus and XRS systems are very much an asset
- Proficiency in MS Outlook MS Word Excel
- Strong attention to detail with an eye for accuracy
- Ability to balance multiple priorities simultaneously
- Creative self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
- Must work well in a team environment
- Strong organizational Skills
- Experience with HELOC (Home Equity Line of Credit) is preferred but not required
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Annual professional development allowance and a comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
