Customer Service Account Specialist

Real Soft Inc

Posted on : 30-08-2025

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1 Vacancy

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Job Location

Murray, UT - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 30-08-2025

Job Description

Qualifications: YOUR SKILLS Previous customer service sales or supply chain experience and a Bachelors Degree desired. Strong organization planning problem solving analytical and leadership skills Knowledge of supply chain/logistics in consumer products or related industry preferred with a strong customer focus. Ability to build effective working relationships across functional areas Experience in SAP (OTC core) Responsibilities: YOUR ROLE The Customer Service Account Specialist (CSAS) is responsible for customer orders from newly divested retailer brands acquiring company and is the customer-advocate within the Henkel Supply Chain that demonstrates a commitment to the execution of transactions necessary to ensure product surety to customer Monitors status of all open orders to ensure timely delivery and provide customer service regarding order status and logistics issues Transaction entry for all orders received in Henkel ERP to ensure PO receipt Delivery Creation Pick/Pack and Goods Issue coordination with transportation team ensuring capacity and scheduling activities take place and invoicing activities when all key transaction steps are completed Key decision-making activities include: communication to internal planners at St Louis plant Bowling Green plant and transportation partners as well as communication back to the customer Key point of contact for all customer supply chain activities Analyze customer data order size order frequency in-stocks on-time customer penalties looking for trends and opportunities to improve results Understand expectations and role then own the process Comments/Special Instructions Hybrid Tues-Thurs in office (M F remote)

Employment Type

Full-time

Company Industry

Key Skills

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About Company

Real Soft Inc

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Customer Service Account Specialist

Real Soft Inc

Job Description

Employment Type

Company Industry

Key Skills

About Company

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