Customer Support Representative

ExcelGens, Inc.

Posted on : 30-08-2025

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1 Vacancy

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Job Location

San Francisco, CA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 30-08-2025

Job Description

Customer Service Representative Location: Remote any time zone Description: Were seeking a Customer Service Representative to support both our restaurant partners and Dashers with fast empathetic high-quality service. Job Role: Youll triage and resolve inbound inquiries across channels (chat phone email) and escalate to specialized teams when needed. Youll also drive outbound communications and proactive updates during incidents delays and product real time you will monitor live deliveries intervene to unblock orders and exercise judgment on when to make good for customers or partners. Youll analyze patterns document root causes and recommend policy or workflow changes to reduce repeat issues. Over time youll design and operationalize scalable processes playbooks macros and tooling requests that uplevel our support operation. Success looks like faster resolution times improved CSAT/partner satisfaction and fewer escalations through smarter systems. Requirements: Ideal candidates bring crisp written and verbal communication calm decision-making under pressure comfort with data/SQL or dashboards and a bias toward ownership and continuous improvement.

Employment Type

Full-time

Company Industry

Key Skills

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About Company

ExcelGens, Inc.

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Customer Support Representative

ExcelGens, Inc.

Job Description

Employment Type

Company Industry

Key Skills

About Company

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