French Canadian Customer Service Associate - Onsite Orlando Florida
French Canadian Customer Service Associate - Onsite Orlando Florida
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1 Vacancy
Job Description
Join Peak Support: Where Passion Meets Purpose
At Peak Support were not just another outsourcing companywere a dynamic fast-growing team that values integrity respect excellence collaboration and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry were committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service we want to hear from you!
We offer:
- Competitive compensation and excellent benefits.
- Comprehensive training and development programs.
- A fun inclusive workplace culture.
- Opportunities for personal and professional growth.
Ready to take the next step in your career Join the Peak Support team and discover why were the top-rated employer in our industry.
Apply now and lets start our journey together!
What you will do:
The customer service associate is responsible for providing customer service support according to the scope of work and service level requirements. As such its important to be personable professional and helpful when working in this position. They interact with customers on a variety of channels such as phone email social media and/or others to ensure concerns are being dealt with in a timely manner. They contribute to team effort by accomplishing related results as needed.
- Must be able to work onsite in Orlando Area
- Fluency in French Canadian with strong oral and written communication skills
- Proven experience in customer service preferably in the BPO industry
- Ability to work in a fast-paced environment
- Flexible and willing to be assigned in a voice non-voice or blended programs
- Knowledgeable about Microsoft Office applications with Average MS Excel Skills
- Ability to convey information effectively
- Must be willing to take part in required initial training
- Excellent problem solving skills
- Flexibility to work multiple shifts during the weekends or on holidays
- Excellent organizational skills and attention to detail.
- Can work with minimal supervision
- Some analytical skills
- Some technical abilities
To be successful you must possess the following:
- Empathy listening skills and a courteous attitude to focus on providing quality customer service.
- Problem solving skills necessary to make decisions and take action based on sound reasoning and independent judgment.
- Excellent oral and written communication skills.
- Collaborates with peers supervisors and management to achieve corporate and client goals.
- Able to adapt to a changing work environment
Required Experience:
IC
Employment Type
Full Time
