Food & Beverage - Coordinator
Food & Beverage - Coordinator
Posted on :
29-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests service needs in a professional positive and timely manner.
- Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP MYSTIQUE) to resolve issues delight and build trust.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Assist other employees to ensure proper coverage and prompt guest service.
Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
- Speak to guests and co-workers using clear appropriate and professional language.
- Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
Physical Tasks
- Enter and locate work-related information using computers and/or point of sale systems.
- Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
Documentation/Reporting
- Create and maintain computer- and paper-based filing and organization systems for records reports documents etc.
- Coordinate schedules meetings and appointments and assist in preparing agendas minutes and reports
- Support managers and supervisors with administrative needs ensuring the accuracy and confidentiality of records.
- Act as a liaison between departments and provide clear professional communication in both written and verbal form.
Maintain office supplies and ensure resources are available to support daily operations.
Computers/Software
- Transmit information or documents using a computer.
- Enter and retrieve information contained in computer databases using a keyboard mouse or trackball to update records files reservation and answer inquiries from guests.
- Prepare letters memos and other documents using word processing spreadsheet database or presentation software.
Office Equipment
- Transmit information or documents using mail or facsimile machine.
- Operate standard office equipment other than computers such as telephone typewriter fax photocopier calculator and electronic peripherals.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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