China Ecommerce Coordinator

2 Open China is an established ecommerce and digital marketing company with a solid track record helping international brands succeed in the Chinese market. We combine local expertise with innovative strategies across marketplaces social commerce and digital channels. Our multicultural team operates from Shanghai and Weihai collaborating with global headquarters and local partners to deliver effective solutions.

About the Position
We are looking for a handson Ecommerce Coordinator to join our Shanghai this role you will help drive growth and operational excellence across leading ecommerce platforms (TMALL JD Douyin RED) working closely with crossfunctional teams and external partners. You will play a key part in executing channel strategies optimizing performance and supporting our activities in Chinas dynamic digital landscape. This is a full-time office-based position with regular travel to Weihai.

Tasks

• Channel planning & coordination: Cocreate and update store business plans per channel; monitor KPIs (GMV ROI conversion retention) and drive corrective actions.
• Marketplace operations (TMALL/JD): Manage listings/merchandising promo calendars (e.g. 11.11/618) pricing stock coordination and customer experience; liaise with TP partners/platform contacts.
• Social & live commerce (Douyin/RED): Coordinate content calendars creator/KOL briefs livestream scripts and metrics and postlive optimization with anchors/agency partners.
• Paid performance alignment: Partner with the paid media team/agency on alwayson and peak campaigns; track and improve CAC/ROI and attribution across channels.
• Continuous operations improvement: Identify bottlenecks (delivery times conversion customer satisfaction) and coordinate fixes with Shanghai/Weihai teams and logistics.
• External collaboration & BD support: Maintain productive relationships with platforms and agencies; support business development meetings and proposals with realistic forecasts and channel strategies; represent the company at relevant events when needed.
• Reporting & governance: Build clear weekly/monthly reports on KPIs insights and next actions.

Requirements

• 25 years of handson experience in China ecommerce/marketplaces ideally covering TMALL/JD and Douyin/RED.
• Experience coordinating across Operations Paid Advertising Customer Service and LiveStreaming teams.
• Strong analytical skills and spreadsheet proficiency (GMV ROI conversion promo performance).
• Communication skills to work crossfunctionally and with external platforms/agencies in Shanghai.
• Languages:Native/Fluent Chinese and professional English required; Spanish is a plus.
• A proactive resultsdriven mindset with a bias for execution and ownership.

Benefits

• Make a tangible impact on our China ecommerce roadmap across marketplaces and social commerce.
• Work closely with senior leadership and crossfunctional teams; develop skills in performance live commerce and platform partnerships.
• Officebased in Shanghai with monthly travel to Weihai as needed to keep operations and collaboration tight.
• Competitive compensation and clear KPIs to recognize high performance.

Ready to take the next step
We invite you to apply for the Ecommerce Coordinator position and become part of our team in Shanghai. If your experience matches what were looking for wed love to hear from you!

What to expect:
After you submit your application and CV our team will review your profile carefully. Shortlisted candidates will be contacted for an initial interview to discuss your background and fit for the role. The selection process may include a second interview and a practical case or skills assessment related to ecommerce operations. We aim to keep the process clear and respectful of your time and well keep you informed at every stage.

We look forward to your application and to discovering how you can contribute to our projects at 2 Open China!