Client Success Partner (APAC)

About Us

At Fenergo were not just building softwarewere transforming how the worlds leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the worlds top financial institutions were on a mission to change the game.

Were more than a global leader in AI-powered client lifecycle managementwere reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations we turn complexity into clarity. Our FinCrime Operating System powered by agentic AI and intelligent automation helps financial institutions move faster act smarter and stay safer across 120 countries.

But we dont stop there.

At Fenergo we believe in a world where financial institutions arent just complianttheyre confident. Where technology doesnt just meet regulationsit stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build every innovation we deliver and every partnership we forge is shaped by that belief. Were tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks our work empowers banks to serve their customers with speed integrity and peace of mind.

Join us and be part of a team thats building smart solutions solving real problems and shaping the futuretogether.

What does this role entail

The Client Success team atFenergoservices ourGlobal client base. This team is responsiblefor coordinating the post-sale customer lifecycle enabling customersto achieve valuerealization through the adoption of theFenergoproduct retention and growth.

We are seeking a highly motivated and experiencedClient Success Partnerto join our growing team in a trusted advisor and primary relationship owner post-implementationyou will work with aportfolioof primarily corporate/enterprise-sizedclients.

You will be responsible for driving product adoption removing roadblocks proactively managing risk and identifying opportunities for new products and services. Youll work with a broad number of stakeholders including leadership tounderstand their problem statements business outcomesand the challenges they face and helpthem achievelong-term growth.

Internally theClient Success Partneracts as the voice of the customer and collaborates cross-functionally with Sales Product Professional Services and Support todrive anddeliver client success plans.

Success in this role requires strong relationship-building skills commercial acumen analytical thinking product knowledge and a proactive mindset. The ideal candidate is client-focused data-driven adaptable and thrives in a fast-paced evolving environment.

Key Responsibilities

• Oversee the customer experience of a portfolio of clientswith goals of adoption retention and growth.

• Builds strong trust-based relationships with key client stakeholdersat the executive level driving success with theFenergoproduct and ensuring they receive maximum value throughout their lifecycle.

• Use strategic thinking consultative problem solving and deep product knowledge to help your customers achieve measurable business outcomes new use casesand maximize their ROI withFenergo.

• Partner withmultiplecross-functionalinternal teams(SalesProfessionalServicesCustomer Supportand Partners)to developand executeClientSuccess Plans including QBRs Executive Business Reviews and strategic planning sessions and Churn Mitigation Plans when necessary.

• Be aFenergoproduct expert and advisorto drive ourclientsabilityto adopt the most relevant features for their specific requirements successfully.

• Engagewith your clients to unlock product adoptionidentify upsell and expansionopportunities and ensurefulfilmentoftheFenergosolution and offering.

• Identify and sharequalified expansion opportunities with Sales (CSQLs) with appropriate handoff.

• Support the renewalplan and strategyby providingbusiness value delivered and client sentiment.

• Reduce churnthrough early risk identification intervention escalation and mitigation in partnership with yourFenergoaccount team.

• Be the Voice of the Customer to provide internal feedback on howFenergocan better serve our core clients.

• Be accountable for reportinginternally on Client Healthand responsible for owning and actioning key metricsincluding CSAT NPSand LTV.

Skills & Competencies

• 7 years of relevant work experience in a customer-facing customer success account managementor strategic consulting organisation.

• A proven track record of measurably impacting customer results through creative problem-solving strategic consulting and change management.

• Exceptionally strong communication and relationship-building skills with the ability to multithread across stakeholders and deliver compelling executive-level presentations.

• Project management expertise including planning and executing strategic initiatives.

• Experience with risk management account retention and renewal strategies.

• Deep understanding of Client Success metrics SaaS economics (NRR LTV CAC) and lifecycle management.

• Experience establishing yourself as a trusted advisor withclientsto guide outcomes.

• Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.

• Ability to understand and communicate complex problems clearly and concisely to different audiences.

• Experience working with VP or C-suite decision-makers.

• Self-motivating and entrepreneurial team player.

• Experience building lasting relationships with customers and colleagues.

• Experience with enterprise or corporate SaaS customers is beneficial.

Our Promise To You

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.

What we value is at the CORE of how we succeed:

• Collaboration: Working together to achieve our best

• Outcomes: Drive Success in every engagement

• Respect: A collective feeling of inclusion and belonging

• Excellence: Continuously raising the bar

Our Hiring Process

Our process is technical and competency-based. Were focused on assessing how you think solve problems and apply your skills to real-world challenges while giving you a clear sense of what its like to work with us.

We aim to keep things transparent and efficient:

1. Introductory Call with a Talent Partner
An informal chat to learn more about your background experience and what youre looking for in your next role.

2. Competency-Based Assessment with the Hiring Manager
A chance to explore the technical aspects of the role share your experience and how you approach problem-solving in a real-world context.

3. Competency-Based Interview with the Team / Case Study (depending on the role)
Well explore how you work collaborate and apply your skills through examples from your past experience. This stage may involve a competency-based interview with the team where youll be asked to share examples of your experience or a case study exercise designed to reflect real-world scenarios relevant to the role.

4. Final Conversation
A closing conversation with hiring manager/senior leader to align on values competencies expectations and any final questions.

We aim to give you a great candidate experience with quick transparent communication throughout. Please note that there may be some additional steps/adjustments required depending on the role.