Senior Enablement Manager, Global Success

Join the team redefining how the world experiences design.

Hello hey gday mabuhay kia ora hallo vtejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship office is in Sydney Australia but weve made our way from down under to a campus in Austin Texas which is now home to our US operations. You have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What youd be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.

As a Senior Enablement Manager Global Success youll be responsible for driving key enablement initiatives across Canvas post-sale organization. Youll design and deliver programs that improve customer engagement renewal and expansion motions. This includes onboarding Success Managers and Implementation Managers and equipping them with customer playbooks and partnering with cross-functional teams to activate new behaviors aligned with Canvas strategic goals.

Youll work closely with the VP of Success Global Customer Success Leadership Sales Leadership Product Marketing and Product to ensure alignment and consistency across our Success programs. From onboarding to proactive renewal and upsell readiness youll help translate our customer strategy into day-to-day excellence for Post-Sale ICs globally.

At the moment this role is focused on:

Strategic Enablement Partner

• Translate customer success priorities into enablement strategies that drive customer impact.
• Partner with regional Success and Sales leaders to align enablement to the customer lifecycle across segments and geographies.
• Support and enhance onboarding experiences for new post-sale ICs and managers to accelerate time to productivity.

Program Design & Delivery

• Build and launch Success Playbooks that equip CSMs with content workflows and best practices across onboarding QBRs and renewal.
• Deliver skill-building programs focused on customer conversations value realization and stakeholder management.
• Collaborate with cross-functional partners to ensure enablement reflects Canvas product innovations and customer motion shifts.

Coaching & Activation

• Empower front-line Success leaders to coach and reinforce high-impact behaviors.
• Lead enablement efforts for new Success programs like scaled success motions customer journey initiatives and expansion workflows.
• Run activations like customer success blitzes live training and campaign-based coaching tied to key initiatives.

Operations & Measurement

• Use tools like Canva Guru Gong and WorkRamp to deliver track and evolve enablement content.
• Define KPIs and feedback loops to measure enablement impact on customer outcomes like NRR GRR and CSAT.
• Maintain a central library of enablement resources including customer stories QBR templates and training paths.

Youre probably a match if

• You bring 5 years of experience in post-sales customer success GTM enablement or GTM program managementideally in SaaS or B2B tech.
• Youve designed and executed enablement initiatives that move the needle on new hire ramp win rate or deal velocity.
• You know how to partner with sales leaders and operate as a trusted advisor and business partner.
• Youre fluent in sales methodologies like SPICED Challenger or MEDDICCand youve coached or trained teams to apply them effectively.
• Youre a strong facilitator and storyteller confident leading impactful workshops and trainings both virtually and in person.
• Youre comfortable with the GTM tech stack including tools like Canva Guru Salesforce Gong WorkRamp and Salesloft.
• Youre analytical and curious able to interpret sales data feedback and engagement metrics to drive continuous improvement.
• You have global experience and thrive in cross-cultural fast-changing environments.
• Youre a self-starter in high-growth settings whos passionate about helping others succeed.

About the team

Our Enablement team are a foundational team who support all of our customer facing and revenue generating teams including enterprise scaled and public sector. The team is made up of solutions consultants enablement strategists and enablement trainers  all with one focus to empower our sales and success team to be the best they can be.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.

Heres a taste of whats on offer:

• Equity packages - we want our success to be yours too

• Health benefits plans to support you and your wellbeing

• 401(k) retirement plan with company contribution

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more

• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

Remote Work :

Yes

Employment Type :

Full-time