Solutions Architect - Enterprise Service Management
Solutions Architect - Enterprise Service Management
Posted on :
28-08-2025
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1 Vacancy
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Job Description
Gday!
Twenty years on and counting weve got your back.
Why is ServiceRocket the place for you
- A 20 year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! Youll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- Were recognized for our innovation impact and outstanding customer support even earning the Atlassian Partner of the Year for Co-Selling Excellence award.
The Senior Consultant I Solution Architecture is a key leadership role responsible for designing innovative and high-value solutions for customers primarily leveraging the Atlassian suite. As a Solution Architect this individual builds long-term trusted relationships with customers guiding them on their transformational journey to support broad corporate initiatives.
This role requires broad expertise across Atlassians core focus areasworld-class software development enterprise service management enterprise strategy and planning and teamwork collaborationcomplemented by deep specialized knowledge in one of these pillars. The focus is on co-creating multi-year strategic roadmaps and providing the architectural oversight necessary for successful adoption and lasting business value.
What youll be doing
Strategic Customer Partnership & Envisioning:
- Deliver strategic solution roadmap discussions with customers aligning their business objectives with Atlassian capabilities and potential AI enhancements.
- Map customers critical corporate initiatives and strategic goals to measurable KPIs demonstrating how the Atlassian platform and its System of Work can drive positive business outcomes.
- Act as a trusted advisor to customer stakeholders including their technical and leadership teams enhancing their strategic capabilities through sustained mentorship.
- Set and communicate a compelling vision for a productive and efficient future for each customer considering their unique challenges and organizational capacity for change.
- Proactively identify and cultivate additional product and service opportunities within customer organizations that align with their strategic needs.
- Actively participate in strategic sales proposal presentations and ongoing team account planning and growth activities.
Architectural Vision & Governance:
- As a Solution Architect collaboratively building customer road maps is job one. These road maps align with corporate goals and provide innovative solutions to challenging business requirements. They do so by designing robust integrations between the Atlassian platform and other enterprise systems leveraging ServiceRocket Atlassian and partner technologies to reduce friction and support new opportunities.
-Define the system architecture and provide high-level oversight for implementation and solution deployment for enterprise-scale projects at each stage of the road map journey.
- Guide customers through complex architectural decisions and implementation strategies focusing on long-term value and successful user adoption.
- Advise customers on the change management processes required for successful adoption of new technologies and redesigned processes.
- Collaborate with product and engineering teams to rapidly prototype app innovations and custom solutions for customers.
Domain Specialization & Thought Leadership:
- Lead the design of high-value reusable strategic assets (e.g. architectural frameworks best practice guides) that improve the teams effectiveness in your area of deep specialization.
- Contribute to the development of ServiceRockets intellectual property including webinars and demonstrations that incorporate Atlassians latest offerings and AI analytics and System or Work technologies.
- Maintain a strong positive personal brand by actively participating in relevant partner channels like the Atlassian Community conferences or blogging.
What youll bring to the table
-Typically requires a minimum of 8 years of related experience with a Bachelors degree; or 5 years and a Masters degree; or equivalent experience in a technical consulting or solutions architecture role.
- Proven experience in guiding customers through significant technology and process changes including developing and implementing change management strategies.
- Demonstrable experience in mentoring other consultants or architects to grow their technical and solution design capabilities.
- Deep demonstrable expertise in one of the following domains:
1) Enterprise Strategy & Planning (Jira Align Focus Advanced Roadmaps)
2) Enterprise Service Management (Jira Service Management ITIL)
3) World-Class Software Development (Jira Software Bitbucket CI/CD DevOps Scaled Agile)
4) Cloud Migration (Atlassian Cloud JCMA CCMA Teamwork Foundation)
- Relevant industry certifications in areas such as Enterprise Architecture Service Management (e.g. ITIL Expert) Agile (e.g. SAFe) DevOps or Change Management (e.g. Prosci).
- Multiple Atlassian Certifications (e.g. ACP Atlassian Certified Master) are highly desirable.
Skills:
- Relationship Building: Adept at establishing and maintaining trust and rapport with senior customer stakeholders and internal teams.
- Strategic Thinking: Strong commercial acumen with the ability to envision design and articulate sophisticated new solutions and multi-year architectures.
- Communication & Storytelling: Exceptional technical and non-technical communication skills; a master storyteller and visualizer able to simplify complex technical concepts and articulate a compelling vision for solutions.
- Executive Presence: Presenter par excellence capable of delivering engaging and persuasive presentations and demonstrations to diverse audiences including C-level executives.
- Architectural Expertise: Expert at explaining and whiteboarding complex architectures and solutions with a deep understanding of integrations between Atlassian and other -depth knowledge of cloud architecture (AWS Azure) SSO/identity management web technologies and APIs is required.
- Customer Focus: Deeply customer-focused with an innovator mindset and a highly adaptable approach to leading engagements with external customers.
- Problem Solving: Highly analytical with exceptional problem-solving skills and the ability to think critically and quickly on their feet.
Your leaders
Rob is our founder and CEO. He leads our company with kindness empathy and critical thinking. With him and the rest of our Services team you will be delivering value through high-impact projects to world-class partners while growing your skills to the next level!
Perks
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your familyyour well-being matters.
-Retirement plan/funds saving: we care about your futurewe have diverse plans depending on your location.
-Career pathways program: you can grow horizontally vertically or any way you want.
-Generous monthly fixed allowances including Rockettoria Scholarship & Learning Tech Choice Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story family and culture.
Our Selection Process
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then youll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote preferential consideration will be given to candidates based locally to the countrys office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT:Your personal information and online safety are important to us. At ServiceRocket recruiters only direct candidates to apply through our official career page at will never request payments ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket please email
Employment Type
Full-Time
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