Guest Service Agent

Novotel Newcastle Beach are looking for a Part-Time (30 hours per week) Guest Service Agent who is passionate about providing excellent customer service to join the team. 

Guest Service Agent
First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here the Novotel Newcastle Beach.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests colleagues and stakeholders across various channels including in-person phone and email to provide exceptional service.
• Oversee the accurate processing of guest reservations updates and special requests utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay offering prompt assistance resolving issues and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday 
• Shift times scheduled within morning 6.30am to 2.30pm Mid 11am-7pm & evenings 2.30pm to 10.30pm

Hourly HIGA Award Rates (excluding superannuation):
Monday - Friday: $26.70 per hour
Saturday: $33.38 per hour
Sunday: $40.05 per hour

Plus penalties where applicable 

Qualifications :

What you will bring to the role: 

• Previous experience in a similar role within a hotel is preferred. 
• Excellent communication and interpersonal skills. 
• Strong attention to detail and problem-solving abilities. 
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 
• Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite. 
• Flexible schedule including the ability to work evenings weekends and public holidays including the Christmas period. 
• Hold a current NSW RSA certificate.

Additional Information :

What is in it for you 

• Part-Time guaranteed 30hrs per week 
• Close to public transportation light rail/train & buses 
• Employee benefits within the exclusive ALL Heartist Program with worldwide discounts on accommodation and food & beverage and Family & Friends discounts for those who mean the most to you.
• Endless opportunities to build your skills and expertise to help reach your career potential and personal goals supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
• Internal recognition events such as tenure milestones.
• Employee Assistance Program.

Remote Work :

No

Employment Type :

Part-time