Housekeeping Supervisor

Housekeeping Supervisor

The Housekeeping Supervisor will oversee the housekeeping and laundry area functions and is responsible for the daily shift operations of the housekeeping department. They direct the work of employees to ensure property guestrooms public spaces and associate areas are cleaned and well maintained. This position also ensures compliance with all policies standards and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• This Supervisor will mentor staff full-time and part time housekeeping employees including initiating employment actions such as hiring firing and corrective action(s) as needed.
• Must maintain excellent attendance and be available to work a variable schedule which includes evenings and weekends
• Work closely with the front office staff to communicate room statuses in a timely and efficient manner as well as work with the facilities staff to identify guestroom and public space components that requires maintenance.
• Ensures housekeeping staff are aware of work place expectations; providing on-going assistance training and mentoring to staff; promoting a positive enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforcing procedures and practices through repetition; leading by example and providing on-going constructive feedback.
• Maintains a positive and compliant employee relations climate. Will assist in identifying staffing training evaluation and counseling needs of housekeeping staff. Promotes support and communication with entire staff. Positively interacts with staff and rapidly solves problems.
• The Housekeeping Supervisor will address issues concerning employee performance ensuring policies are administered fairly and consistently and disciplinary procedures and documentation are aligned with the Employee Handbook.
• Maintain confidentiality of proprietary and guest information; protect company assets and guest privacy.
• Perform and supervise all stages of linen processing including but not limited to collecting transporting sorting weighing loading and unloading (washers dryers and chutes) ironing folding storing and delivering.
• Maintain cleanliness of laundry machinery and laundry areas.
• Maintain and monitor stock levels and notify Housekeeping Manager or Assistant Manager of inventory levels weekly or trends.
• Will assist in Housekeeping areas including but not limited to the laundry area public areas and hotel rooms

CERTIFICATES LICENSE AND REGISTRATIONS

• Must be able to submit supporting documents of education and training (High School Diploma GED Degree and Certificates) to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to the licensing rules and regulations.
• Must be able to obtain and maintain in good standing a Drivers License and qualify for Fleet Management coverage on company vehicles.

EDUCATION AND EXPERIENCE:

(G8/S0)

• High School Diploma or GED required
• with a minimum of 6 months to one (1) year housekeeping experience
• and one (1) year supervisory experience (G8)

(G9/S0)

• Minimum of one (1) to (2) years successful Housekeeping experience
• with one (1) year successful supervisory experience in a full service hotel and knowledge of Hotel software (G9).
  

SUPERVISORY RESPONSIBILITIES:

Directly supervises all Team Members in the department.

Assists in the direct supervision of all department employees on assigned shift.

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SPECIAL QUALIFICATIONS:

Strong organizational skills required.

SAFETY REQUIREMENTS:

Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules operating and maintenance instruction and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as addition subtraction and multiplication tables.

REASONING ABILITY:

Ability to define problems collect data establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. While performing the duties of this job the Employee is regularly required to use hands to finger handle or feel objects reach with hands and arms; and talk or hear. The Employee frequently is required to stand and walk. The Employee is frequently required to lift up to 75 lbs. and have the ability to lift bend stoop push or pull heavy loads and wheeled carts weighing up lbs. with or without reasonable accommodations and stand for long periods of time with or without reasonable accommodations.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Employee regularly works around mechanical moving parts. The noise level in the work environment is usually moderate to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. When on the casino floor or other designated areas may be subjected to tobacco smoke.

Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!
At Shoshone-Bannock Casino Hotel we believe in taking care of our team members. Check out the fantastic benefits youll enjoy when you join our family:

Paid Leave and Holidays:

• Generous PTO and vacation days to recharge and relax.
• Ceremonial leave to celebrate important cultural events.
• Various holidays off to spend time with family and friends.

Comprehensive Benefits Package:

• Health Insurance: Medical Dental Vision and Prescription coverage to keep you healthy.
• Basic Life/AD&D/Dependent Life: Protect yourself and your loved ones.
• Telemedicine: Access healthcare professionals from the comfort of your home.
• Short Term and Long-Term Disability: Support when you need it most.
• Employee Assistance Plan (EAP): Get help with personal and professional challenges.
• Supplemental Products: Enhance your coverage with options like Flexible Spending Account Hospital Indemnity Critical Illness Accident Identity Theft Protection and Whole Life with Long Term Care.
• Retirement Plans: Secure your future with 401K and ROTH plans.

Enrollment Information:

• Open Enrollment: Enroll in benefits once yearly during open enrollment.
• Eligibility: All permanent full-time employees (30 hours per week) who have completed their probationary period are eligible to enroll.

Ready to make a difference in our team and enjoy these amazing benefits Apply now and become a part of our team at Shoshone-Bannock Casino Hotel!

Please fill out the attached application and send it to Josephine Tuell at

If you have any questions or concerns please reach out to Josephine at ext. 3041.