Customer Support Agent.
Customer Support Agent.
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Salary Not Disclosed
1 Vacancy
Job Description
Requirements (The Essentials)
- Matric / Grade 12 (essential).
- Degree or relevant tertiary studies (advantageous).
- Minimum 2 years of experience in a customer support or similar customer-facing role.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first approach.
- Ability to multitask in a fast-paced environment.
- Computer literate (Microsoft Office proficiency required).
- Willingness to work shifts evenings weekends and public holidays.
- Attention to detail and accuracy in documentation.
- Positive resilient and adaptable team player.
Nice to Have (Desirable Skills)
- Knowledge of online betting and sporting disciplines.
- Experience with Zendesk or similar CRM/ticketing systems.
- Basic technical understanding of software web platforms or devices.
Qualifications :
The Role
As a Customer Support Agent youll be the first point of contact for our players delivering exceptional service through various channels. Whether helping with account queries troubleshooting technical issues or guiding customers through our platform your role is all about creating an outstanding experience. Youll work closely with colleagues and other departments to ensure we maintain the highest service standards.
Key Responsibilities
- Respond promptly and professionally to customer queries via phone email chat and other channels.
- Provide accurate policy-aligned information on our products and services.
- Assist with troubleshooting technical issues and guide customers through solutions.
- Maintain clear detailed records of all customer interactions.
- Escalate unresolved or complex issues to relevant teams.
- Follow company procedures for handling queries complaints and escalations.
- Collaborate with cross-functional teams (Technical Support Risk Payments Product) to resolve issues.
- Stay updated on product changes promotions and industry trends.
- Provide feedback to improve products processes and the overall customer experience.
- Foster positive customer relationships to support retention.
- Meet or exceed KPIs and SLAs for response time resolution time and satisfaction ratings.
- Continuously improve skills through training and self-development
Additional Information :
What We Offer
- Competitive salary packages.
- A collaborative high-energy work environment.
- The opportunity to work with cutting-edge technology in the online gaming space.
- The promise that youll never be boredif youre up for the challenge youll help us build something great.
The customer support culture is one of respect appreciation collaboration and responsiveness.
We strive to treat all customers with the utmost respect and provide them with helpful knowledge and advice.
We also value collaboration and always seek input from both customers and colleagues to ensure the best possible service.
Finally we are committed to providing timely responses to customer inquiries ensuring that customers receive prompt and appropriate answers to their questions and concerns.
This is our way - the LULA WAY
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
