Tier 2 Client Support Representative - Health (Remote)
Tier 2 Client Support Representative - Health (Remote)
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Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Client Technical Manager the Tier 2 Client Support Representative will manage complex issues escalated from internal teams related to the Patient Access Curator suite of products.
You will:
- Work with payers trading partners internal Experian Health technical teams and our clients to resolve issues.
- Troubleshoot issues related to the Patient Access Curator platform.
- Troubleshoot complex payer issues.
- Small to medium size project management and oversight.
- Manage a large caseload of issues and questions escalated from Customer Support and Relationship Management in Salesforce.
- Work with clients via support cases email and telephone and meet with them to resolve issues.
- Determine the severity and scope of issues inquiries and requests.
- Manage and troubleshoot client and user payer configurations.
Qualifications :
- 3 years experience researching and troubleshooting client support cases
- Experience in the healthcare revenue cycle industry
- Experience with and knowldge of ANSI X12 message structure (270/271).
- Analytical with a keen eye for detail.
- Remain even-keeled with frustrated customers.
- Flexibility to manage unforeseen situations outside of the agents control.
- Patience in handling repetitive customer support issues.
- Prioritize and differentiate important tasks from urgent ones.
- Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization
- A bachelors degree in business healthcare management or a related field
- Experian support is a 24/7 365 responsibility. Flexibility is essential as there may be a need for evening overnight and/or weekend availability.
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or in-office
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
- Explore all our exciting benefits here: uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. Innovation is an important part of Experians DNA and practices and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
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